Claudette PURRIER
Orleans,MA
Summary
Housekeeper and server with over 9 years of experience in luxury hospitality environments, excelling in maintaining high standards of cleanliness and delivering exceptional dining services. Proficient in time management, customer service, and effective communication, ensuring guest satisfaction and seamless operations. Known for a keen eye for detail and collaborative approach, consistently enhancing service quality and efficiency.
Overview
9
9
years of professional experience
Work History
Housekeeper
Chatham Bars Inn
11.2019 - Current
- Clean guest rooms and common areas, ensuring pristine conditions daily.
- Oversee laundry operations, achieving swift linen turnaround.
- Uphold cleanliness standards, enhancing guest satisfaction.
Housekeeper
One Ski Hill Place, A Rockresort
12.2023 - 04.2024
- Cleaned guest rooms meticulously, boosting guess satisfaction.
- Restocked housekeeping carts efficiently, ensuring readiness.
- Worked with team to uphold resort cleanliness standards.
- Addressed cleaning issues swiftly, enhancing service quality.
Housekeeper
The Arrabelle at Vail Square
10.2020 - 05.2023
- Clean and sanitize guest rooms and public areas.
- Replenish supplies and ensure guest satisfaction.
- Addressed guest requests and report maintenance issues.
In-Room Dining Server
Marco Beach Ocean Resort
10.2020 - 05.2023
- Delivered precise in-room dining services, enhancing guest satisfaction through prompt service.
- Efficiently set up and dismantled dining setups, ensuring seamless guest experiences.
- Addressed guest inquires with professionalism, boosting customer service ratings.
- Streamlined order accuracy, reducing delivery errors and improving service reliability.
Server
Snowbird Ski Summer Resort
12.2016 - 03.2020
- Managed POS for 120-seat restaurant, ensuring precise order and payment handling.
- Proposed menu changes, leading to increased appetizer and beverage sales.
- Worked with team enhance guest satisfaction and optimize service efficiency.
Education
High School Diploma -
Ocho Rios High School
St. Monica's College
HEART/INSTA Trust Vocational Academy
Skills
Customer service, Time Management, Restaurant Operations, Communication, Cleaning, In-Room Dining, Computing, Problem solving, Attention to detail, Team collaboration, Guest relations, Safe compliance, Quality assurance
Timeline
Housekeeper
One Ski Hill Place, A Rockresort
12.2023 - 04.2024
Housekeeper
The Arrabelle at Vail Square
10.2020 - 05.2023
In-Room Dining Server
Marco Beach Ocean Resort
10.2020 - 05.2023
Housekeeper
Chatham Bars Inn
11.2019 - Current
Server
Snowbird Ski Summer Resort
12.2016 - 03.2020
High School Diploma -
Ocho Rios High School
St. Monica's College
HEART/INSTA Trust Vocational Academy
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