Claudette Hayes
Euclid,OH
Summary
Results-driven administrative professional with extensive experience in intake coordination and database management. Proven ability to streamline scheduling processes and enhance departmental workflows, contributing to improved service delivery and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Provider Administrative Assistant
University Hospitals of Cleveland
Cleveland, OH
06.2024 - Current
- Managed scheduling and coordination for departmental meetings and events.
- Prepared documents and presentations for administrative staff and leadership teams.
- Supported onboarding processes for new hires within the department.
- Composed letters, memos, reports, emails, and presentations for management staff.
Scheduling Coordinator III
University Hospitals of Cleveland
Cleveland, OH
03.2022 - 06.2024
- Coordinated appointment scheduling across departments to enhance patient flow within healthcare system.
- Managed patient intake processes to facilitate timely service and improve overall patient experience.
- Utilized electronic health record systems for accurate data entry and management.
- Streamlined scheduling procedures, resulting in reduced wait times for patient appointments.
Administrative Assistant
Cleveland Clinic
Cleveland, OH
10.2020 - 03.2022
- Trained new employees on office procedures and administrative tasks, enhancing their onboarding experience.
- Coordinated scheduling for meetings and appointments across departments to ensure seamless collaboration.
- Greeted visitors professionally, responding to inquiries and directing them to appropriate personnel for timely assistance.
- Oversaw customer database management to ensure accurate contact records.
Administrative Coordinator
University Hospitals of Cleveland
Cleveland, Ohio
01.2018 - 10.2020
- Trained new staff on administrative policies and software systems to enhance operational efficiency.
- Maintained accurate patient records and confidential documents to support compliance and patient care.
- Developed and implemented office procedures to improve workflow effectiveness.
- Responded to customer inquiries via phone or email, ensuring timely and professional communication.
Member Service Representative/ MLO
Navy Federal Credit Union
Cleveland, Ohio
03.2012 - 02.2020
- Delivered exceptional member service through effective communication and problem-solving, enhancing member satisfaction.
- Assisted members in resolving account issues and navigating internal systems for efficient handling of routine needs.
- Resolved customer conflicts and challenging situations by remaining calm and leveraging internal knowledgebases for strategic solutions.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Education
Associate of Science - Business Managment
Brandman University
Irvine, CA07-2017
Skills
- Health record management
- Intake coordination
- Sched
- uling coordinationDocument preparation
- Database management
- Policy implementation
Timeline
Senior Provider Administrative Assistant
University Hospitals of Cleveland
06.2024 - Current
Scheduling Coordinator III
University Hospitals of Cleveland
03.2022 - 06.2024
Administrative Assistant
Cleveland Clinic
10.2020 - 03.2022
Administrative Coordinator
University Hospitals of Cleveland
01.2018 - 10.2020
Member Service Representative/ MLO
Navy Federal Credit Union
03.2012 - 02.2020
Associate of Science - Business Managment
Brandman University