Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Claude Yves Dilayen Kibala

Westbrook,ME

Summary

Dynamic professional with a proven track record at Casco Bay Clearing, excelling in staff management and complex problem-solving. Enhanced team productivity through effective training and mentoring, while fostering a culture of excellence. Adept at improving customer service and resolving conflicts, ensuring a harmonious and efficient work environment.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

8
8
years of professional experience

Work History

Supervisor of Clearning

Casco Bay Clearning
11.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Chaplain Catholic

Duoc Universidad Catolica
07.2020 - 10.2022
  • Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
  • Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs.
  • Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
  • Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.

Family Mediator

CREA/ Universidad Catolica Temuco
03.2017 - 07.2020
  • Led interviews and collected evidence to support either side and achieve favorable resolutions.
  • Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
  • Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
  • Assisted clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.

Education

Phlebotomy

Northeast Technical Institute
Scarborough, ME
08-2025

Associate of Science - Personal Support Specialist

Saco River Education
Waterboro, ME
07-2025

Bachelor of Science - Theological Studies

Universidad Urbaniana
Rome,Italy
06-2005

Bachelor of Science - Philosophy

Universite Saint Augustin
Kinshasa, DR. Congo
07-2003

High School Diploma -

Complexe Scolaire Dibanda
Kinshasa, Republique Democratique du Congo
07-2000

Skills

  • Order of draw
  • Patient care
  • Sample and specimen collection
  • Butterfly needle technique
  • ● Venipuncture

    ● Capillary Puncture

    ● Butterfly Puncture

    ● Sterile Procedure

    ● HIPAA

    ● Customer Service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

French
Native or Bilingual
Spanish
Full Professional
English
Limited Working

Timeline

Supervisor of Clearning

Casco Bay Clearning
11.2023 - Current

Chaplain Catholic

Duoc Universidad Catolica
07.2020 - 10.2022

Family Mediator

CREA/ Universidad Catolica Temuco
03.2017 - 07.2020

Phlebotomy

Northeast Technical Institute

Associate of Science - Personal Support Specialist

Saco River Education

Bachelor of Science - Theological Studies

Universidad Urbaniana

Bachelor of Science - Philosophy

Universite Saint Augustin

High School Diploma -

Complexe Scolaire Dibanda