Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiondra Young

Summary

Versatile and dynamic, with a proven track record at Plato's Closet and Steady Hand Mobile Lab, I excel in customer service management and venipuncture, ensuring high satisfaction and accuracy. Expert in store operations and patient care, I significantly improved service delivery and operational efficiency, demonstrating exceptional training and mentoring capabilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Key Holder Supervisor

Plato's Closet
06.2023 - Current
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Completed store opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Counted out cash drawers and balanced totals.

Phlebotomist

Steady Hand Mobile Lab
06.2022 - 04.2024
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Education

Current - Business

Santa Fe College
Gainesville, FL
05.2026

Phlebotomy Certification - Phlebotomy

SteadyHand Phlebotomy Services CPT
Gainesville, FL
08.2024

High School Diploma -

Eastside High School
Gainesville, FL
06.2024

Skills

  • Store operations
  • Training and mentoring
  • Customer Service
  • Workplace Safety
  • Customer Service Management
  • Cash Handling
  • Store maintenance
  • HIPAA Compliance
  • Blood culture collection
  • Capillary puncture
  • Employee oversight
  • Order of draw

Venipuncture

Certification

  • Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
  • CPR/AED Certification

Timeline

Key Holder Supervisor

Plato's Closet
06.2023 - Current

Phlebotomist

Steady Hand Mobile Lab
06.2022 - 04.2024

Current - Business

Santa Fe College

Phlebotomy Certification - Phlebotomy

SteadyHand Phlebotomy Services CPT

High School Diploma -

Eastside High School

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Tiondra Young