CLAUDIA L. ANGUIANO
San Fernando,CA
Summary
Dynamic Client Relations Manager and Executive Assistant excelling in communication and team leadership within legal settings. Successfully trained staff on service standards, improved client interactions through bilingual support, and acted as a trusted liaison to enhance client experience and operational flow.
Overview
9
9
years of professional experience
Work History
Client Relations Manager
Avian Law Group
02.2023 - Current
- Lead a client relations team supporting a high-volume personal injury practice, ensuring fast, accurate communication throughout the case lifecycle
- Manage complex executive calendars, multi-city travel, and high-stakes meetings for the CEO and senior attorneys, preventing scheduling conflicts and last-minute issues
- Designed and implemented a new client intake and case-tracking workflow that reduced response times by approximately 35% and decreased bottlenecks between departments
- Trained, coached, and quality-checked staff on service standards, intake procedures, and follow-up protocols, enhancing client satisfaction scores and streamlining daily operations
- De-escalated client concerns and fostered trust within a diverse client base using bilingual English/Spanish skills.
- Acted as trusted liaison among executives, attorneys, staff, and clients, translating complex legal information into clear, client-friendly language
Executive Assistant
JT Legal Group
02.2019 - 01.2023
- Provided executive-level support to firm leadership, including calendar management, meeting preparation, confidential correspondence, and travel coordination for multiple attorneys
- Stepped into a de facto Chief of Staff role during executive absences, coordinating priorities across a 12-person team and maintaining seamless day-to-day operations
- Managed confidential information with discretion and maintained organized records for executive decision-making
- Established strong working relationships with clients, court staff, and outside counsel, serving as a professional point of contact for sensitive matters
- Refined internal processes for client intake, follow-ups, and status reporting, enhancing visibility into case progress and minimizing last-minute issues
- Coordinated case-related documentation, court deadlines, and filings, ensuring compliance with firm policies and court requirements to support case management
Guest Experience Manager
Ginosi Apartments
11.2016 - 02.2019
- Managed multi-site hospitality operations across properties, leading front-desk teams and enhancing guest services
- Trained and onboarded new hires on service standards, reservation systems, and guest communication protocols, leading to improved satisfaction scores
- Resolved escalated guest issues with calm, empathetic communication, safeguarding company reputation and fostering customer loyalty
- Implemented scheduling and workflow improvements that reduced staffing costs while maintaining strong guest reviews and service quality
- Coordinated maintenance, housekeeping, and management teams to ensure smooth operations and prompt issue resolution
Education
Associate of Arts (AA) - Business Administration
College of the Canyons
Santa Clarita, CA03-2026
Skills
- Client Operations
- Stakeholder management
- Project oversight
- Regulatory Compliance
- Process improvement
- Executive Support
- Tools & Systems
- Team Leadership
- Staff training
- Communication
- Language proficiency
Leadership Communication Highlights
- Serve as a trusted liaison between executives, attorneys, staff, and clients, translating complex legal and operational information into clear, understandable language
- Build rapport with English- and Spanish-speaking clients, using empathy and discretion to navigate sensitive conversations and calm escalated situations
- Recognized for maintaining a calm, solutions-focused tone in high-pressure environments and protecting confidential information at all times
- Led client relations team at Avian Law Group, setting clear performance expectations and coaching staff to meet service goals in a high-volume practice
- Oversaw a 12-person team at JT Legal Group during executive absences, coordinating workload and ensuring no disruption to client service or case progress
- Managed multi-site hospitality teams at Ginosi Apartments, standardizing procedures that improved guest satisfaction and reduced operational costs
Timeline
Client Relations Manager
Avian Law Group
02.2023 - Current
Executive Assistant
JT Legal Group
02.2019 - 01.2023
Guest Experience Manager
Ginosi Apartments
11.2016 - 02.2019
Associate of Arts (AA) - Business Administration
College of the Canyons