Label Operator
Fresh Express
Morrow
05 2022 - 03 2023
- Set up and adjusted equipment and properly configured machines for daily operation.
Claudia Albury
Stockbridge ,Ga
Summary
* Solid background in customer service committed to ensuring customer satisfaction by providing exceptional service and unmatched support while possessing strong problem-solving techniques.
* Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
* Customer Service Representative bringing top-notch skilss in oral and written communication, active listening and analytical problem-solving skill.
* Comitted to maintaining professional relationships to increase profitability and drive business results.
* Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates.
* Developed strong communication and problem-solving abilities in fast-paced service environment.
* Effective team collaborator, adaptable to changing needs, and consistently focused on acheiving results through efficient and empathetic service. Known to reliability and proactive approach to meeting customer and organizational goals.
* Known for strong leadership and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency utilizing independent decision-making skills, and sound judgement to positively impact company success.
Work History
Housekeeping Room Attendant
Holiday Inn Express Hotel Suites
Covington
05 2022 - 05 2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Metal Stamper
SRG
Covington
02 2020 - 02 2021
- Loaded and positioned raw materials in loading and feeding mechanisms.
Customer Service Representative
AT&T
West Virginia
08 2008 - 08 2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No - Medical Assistant
Tucson Medical
03.1990
Skills
- Windows XP
- Excel
- Word
AREAS OF EXPERTISE
- Skilled money handling abilities
- Professional telephone demeaner in luding multiline phones
- Recordkeeping
- Sales
Timeline
Label Operator
Fresh Express
05 2022 - 03 2023
Housekeeping Room Attendant
Holiday Inn Express Hotel Suites
05 2022 - 05 2022
Metal Stamper
SRG
02 2020 - 02 2021
Customer Service Representative
AT&T
08 2008 - 08 2019
No - Medical Assistant
Tucson Medical