Claudia Vega
Herriman,Utah
Summary
Results-driven professional with strong time management and problem-solving skills, consistently delivering reliability and adaptability in fast-paced environments. Committed to driving team success and supporting organizational growth through effective communication and project management. Proactive in identifying challenges and optimizing processes to enhance team performance.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Ollie
Salt Lake City, UT
01.2025 - Current
- Handle customer complaints and inquiries in a courteous and efficient manner.
- Demonstrate excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Addressed customer inquiries and resolved complaints using effective communication and problem-solving skills.
- Develop and maintain positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Assist customers with product selection by providing detailed information about available products and services.
- Maintained up-to-date knowledge of internal policies and procedures to effectively resolve customer issues.
- Built positive relationships with customers by delivering timely, accurate information and effective solutions to inquiries.
Quality Assurance Analyst | Team Lead
Enerbank USA | Regions Bank
Salt Lake City, Utah
03.2021 - Current
- Implemented quality assurance training initiatives to ensure team members are proficient in best practices and compliance.
- Performed self-audits, meticulously recording results and insights to inform strategic decision-making processes.
- Engaged with cross-functional teams to guarantee product quality and meet compliance with industry regulations.
- Documented detailed findings of test results, highlighting defects, discrepancies, and reported issues throughout the testing process.
- Oversaw quality analysis processes, guaranteeing accurate results and timely responses to inquiries.
- Implemented process and product improvements to enhance quality.
- Used bug tracking system and reported defects to software developers.
- Collaborated with development teams to identify bugs and implement effective solutions for continuous improvement.
- Conducted regression testing to verify functionality after code changes, ensuring software integrity post-deployment.
- Established best practices for QA processes, resulting in improved documentation and streamlined workflows across projects.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations.
- Customized testing environments to simulate real-world usage scenarios, ensuring product robustness and customer satisfaction.
- Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
Lending Specialist | Senior Lending Specialist
EnerBank USA | Regions Bank
Salt Lake City, Utah
08.2018 - 03.2021
- Analyzed loan applications to determine creditworthiness and ensure compliance with lending policies.
- Conducted due diligence on borrowers by gathering necessary documentation, ensuring thorough loan application completion.
- Performed due diligence on borrowers by gathering relevant documents such as tax returns, bank statements, pay stubs and any documentation to complete the loan application.
- Coordinated with other departments to enhance customer service experience and streamline loan processing.
- Utilized strong communication skills to interact effectively with customers, addressing inquiries and providing clear information.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Met performance goals and call center metrics in a fast-paced performance setting.
Quality Assurance
Biovation LLC
West Valley, Utah
03.2017 - 03.2018
- Prepared detailed reports that outlined inspection findings, facilitating informed decision-making.
- Performed root cause analysis on non-conforming materials to identify areas for improvement.
- Identified opportunities for process improvements through continuous monitoring of operations.
- Guided and supported departments in implementing quality assurance processes, enhancing overall compliance.
- Conducted root cause analysis on non-conforming materials, identifying actionable areas for process improvement.
- Documented inspection results in accordance with organizational policies and procedures.
- Maintained records of all inspection activities including test results, corrective actions taken.
- Trained personnel on proper use of testing instruments, safety protocols.
Sales Executive
Marriott Vacation Club
Salt Lake City, Utah
02.2013 - 12.2016
- Leveraged negotiation and persuasion skills to secure buy-in from key decision-makers.
- Created and maintained relationships with clients to ensure satisfaction with products and services.
- Developed targeted email lists and conducted cold calls to effectively communicate product information and promotions.
- Created email lists and performed cold calls to communicate product information and promotions to customers.
- Built and nurtured client relationships to enhance satisfaction with products and services.
- Attended sales and trade meetings and read related publications to obtain information about market conditions, business trends, regulations and industry developments.
Shift Manager
McDonald's
Phoenix, Arizona
03.2010 - 12.2012
- Trained and supervised new staff members to enhance team efficiency and service quality.
- Organized daily shift operations, including assigning tasks and ensuring compliance with food safety regulations and quality standards.
- Coordinated scheduling of staff and ensured adequate coverage during peak hours.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Trained and supervised new staff members.
- Coordinated staff scheduling to ensure adequate coverage during peak hours, optimizing service delivery.
- Maintained a safe work environment by enforcing company policies and procedures.
- Scheduled staff hours and allocated resources to align team capabilities with operational demands.
Education
High School Diploma -
Humanities and Sciences Academy
Arizona06-2010
Skills
- Troubleshooting proficiency
- Problem-solving skills
- Collaborative problem-solving
- Meticulous attention to detail
- Project coordination
- Order management
- Customer engagement
- Analytical skills
LANGUAGES
Spanish - Fluent
English - Fluent
Timeline
Customer Service Representative
Ollie
01.2025 - Current
Quality Assurance Analyst | Team Lead
Enerbank USA | Regions Bank
03.2021 - Current
Lending Specialist | Senior Lending Specialist
EnerBank USA | Regions Bank
08.2018 - 03.2021
Quality Assurance
Biovation LLC
03.2017 - 03.2018
Sales Executive
Marriott Vacation Club
02.2013 - 12.2016
Shift Manager
McDonald's
03.2010 - 12.2012
High School Diploma -
Humanities and Sciences Academy