Claudia Alvarado
Houston ,TX
Summary
Dynamic professional with extensive experience at The Forest Club, excelling in customer service and front desk operations. Proven ability to streamline processes and enhance efficiency, while maintaining a welcoming environment. Skilled in data entry and organization, with a strong commitment to confidentiality and positive client interactions.
Overview
20
20
years of professional experience
Work History
Receptionist and Accounting Assistant
The Forest Club
Houston, TX
10.2018 - 08.2025
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Compiled information from files and research to satisfy information requests.
Expediting and Drivers Manager
Abby’s Aircraft Catering Company
Houston, TX
11.2012 - 09.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Wait Staff Member
Greenspoint Club
Houston, TX
07.2005 - 11.2012
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
No Degree -
Preparatoria Jose De Escandon
Tamaulipas Mexico Skills
- Organizational skills
- Telephone communication
- Data entry
- Appointment scheduling
- Client greeting and seating
- Mail handling
- Multi-line telephone operation
- Professional demeanor
- Customer service
- Call answering and routing
- Supply ordering
- Front desk operations
Timeline
Receptionist and Accounting Assistant
The Forest Club
10.2018 - 08.2025
Expediting and Drivers Manager
Abby’s Aircraft Catering Company
11.2012 - 09.2018
Wait Staff Member
Greenspoint Club
07.2005 - 11.2012
No Degree -
Preparatoria Jose De Escandon