Claudia Alvarado-Weir
Slc,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate Clinical Manager with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Talented Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FT-Housing Manager
First Step House
SLC,UT
11.2022 - Current
- Assisted patients in accessing housing, financial assistance and other community resources.
- Participated in clinical supervision to maintain professional development.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Assessed risk factors of patients and made referrals for further services.
- Managed caseload to satisfy multiple patients with diverse needs.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Conducted in-home visits to provide supportive services.
- Provided patient and family education on available resources and self-care strategies.
PT-Crisis Case Manager
Juvenile Receiving Center
Salt Lake City, UT
08.2024 - Current
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
PT-HRSS Case Manager
Utah Case Management
Salt Lake City, UT
02.2024 - 05.2024
- Managing Medicaid waiver
- Interpreted complex regulations and guidelines, ensuring accurate application of Medicaid policies for each case.
- Provided exceptional customer service to Medicaid applicants, addressing Housing inquiries and troubleshooting issues as they arose.
- Conducted comprehensive client interviews to gather necessary information for accurate program eligibility determination.
- Managed high caseloads efficiently while maintaining strict attention to detail and prioritizing tasks based on urgency.
- Streamlined communication between departments by establishing clear channels of contact, resulting in improved workflow efficiency.
- Resolved complex cases requiring special attention or escalated intervention, demonstrating problem-solving abilities under pressure.
- Assisted clients with completion of applications and paperwork.
Landlord Outreach Specialist
Housing Authority Of Salt Lake City
Salt Lake City, UT
04.2023 - 06.2023
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Maintained solid pipeline of candidates to keep Section 8 program full and operating at peak capacity for maximum effectiveness.
- Engaged current service program participants to assess current engagement and potential to develop new revenue streams.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.
- Reached out to nonprofits and other organizations to find funding for at-risk groups.
- Assisted families with financial and housing resources.
Housing Access Manager
Valley Behavioral Health
SLC,UT
06.2020 - 04.2022
- Performed the role under Housing Manager for Valley Housing assessing 4 Units with approximately 200 rooms totaled
- Conducted move ins of apartment premises as in facilitating lease sign ins
- Performed Quarterly apartment inspections with Property managers, assessing damages through out property and charging residents
- Leasing experience and maintaining a wait list in a processing excel list
- Generated 3 day notices and 30 day notices of termination of the leases
- Provided consistent support to ensure physical and Mental well-being for over 200 residents on site
- Presented clear, actionable data to executive level staff utilizing
- Microsoft,Excel,Power Point,and Smartcare
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Facilitated community outreach to expand participation and support.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 200 apartments by providing direct, hands-on support services.
- Maintained database of housing resources, landlords and management companies.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted clients with obtaining housing, employment and support resources.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness 85%.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over60 apartments by providing direct, hands-on support services.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with store manager to maintain daily operations.
- Successfully negotiated client contract renewals to create increased revenue.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Clinical Manager
Valley Behavioral Health
SLC,UT
11.2018 - 06.2020
- Evaluated treatment plans and individual goals thru healthcare standards
- Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources
- Managed case load of 18 Adults in welfare system, providing comprehensive, community-based care
- Conducted training for educational staff to properly identify learning disabilities and remediation strategies
- Updated patient charts using Smart Care with data such as medications to keep records current and support accurate treatments
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
- Worked with different disciplines to provide cohesive care to patients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Office Manager
Valley Behavioral Health
09.2018 - 06.2019
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
MA - undefined
Charter College
Missoula, MTBachelor of Science - Bioinforma, cs
UVU
Orem, UTSkills
- Billing
- Business operations
- Clerical
- Customer service
- Data Entry
- ERP
- LIHTC
- Tenant Rights
- Emotional Support
- TSH
- Best Practices and Standards
- Training and Teaching
- Networking with Staff
- Staff Meetings
- Community Mental Health Programs
- Case Management
- Performance Tracking
- Utilization review
- Individualized counseling
- Needs Assessment
- Regulatory Compliance
- Health History Documentation
- Referral Coordination
- Client Advocacy
- Community Outreach
- Care Coordination
- Family Education
- Records Management
- Discharge Planning
- Organization and Multitasking
- Recruitment
- Patient Needs Assessment
- Community Resources
- Staff education and training
- Documentation proficiency
- Case Documentation
- Staff Management
Certification
Certified Case Manager
SOAR certified
UDC certified volunteer
Food Handlers permit
Mental Health certified Officer
Languages
Spanish
Native or Bilingual
Timeline
PT-Crisis Case Manager
Juvenile Receiving Center
08.2024 - Current
PT-HRSS Case Manager
Utah Case Management
02.2024 - 05.2024
Landlord Outreach Specialist
Housing Authority Of Salt Lake City
04.2023 - 06.2023
FT-Housing Manager
First Step House
11.2022 - Current
Housing Access Manager
Valley Behavioral Health
06.2020 - 04.2022
Clinical Manager
Valley Behavioral Health
11.2018 - 06.2020
Office Manager
Valley Behavioral Health
09.2018 - 06.2019
MA - undefined
Charter College
Bachelor of Science - Bioinforma, cs
UVU