Claudia Alvarez
Wylie,TX
Summary
Clinic operations manager optimizing patient care processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in patient care coordination, and implementing quality improvement initiatives.
Experienced with healthcare operations, patient care, and regulatory compliance. Track record of effective team leadership and resource management to achieve organizational goals.
Some experience with clinic operations, ensuring seamless administrative and clinical functions. Utilizes strategic planning to improve workflow and patient care. Track record of enhancing team collaboration and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinic Operations Manager
Baylor Scott & White Health
Dallas, TX
11.2024 - Current
- Analyzed clinic performance metrics to identify areas for operational enhancements and cost reduction strategies with along with practice manager help.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Hired, trained and supervised employees to maintain team of high performers.
- Developed and implemented team building activities to foster collaboration and improve employee morale, conduct huddles
- Ordered all Clinical and office supplies and kept check on inventory levels.
- Collaborated with Practice manager to maintain daily operations and efficiencies.
- Implemented staff recognition programs to promote employee morale and acknowledge outstanding contributions within the workplace.
- Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members.
- Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting qualified candidates to join the clinic team.
- Coordinated staff schedules to optimize resource allocation and maintain operational efficiency.
- Collaborated with Medical Assistants and Front desk staff to provided exceptional care to stablished and new patients.
- Manage a team of about 24 employees in house and communicate with about 8+ remote employees daily in other departments.
Certified Medical Assistant
Baylor Scott & White Health
Plano, TX
10.2021 - 11.2024
- Ensured efficient operations by attending huddles and meetings
- Prepared and maintained exam rooms, ensuring cleanliness and availability of necessary supplies, sanitized and restock rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Performed Splinting and Casting techniques under the provider supervision.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted physicians with minor in office procedures and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Supported with Radiology Xray testing when needed.
Certified Medical Assistant
CareNow Urgent Care
Garland, TX
02.2018 - Current
- Managed comprehensive patient care by measuring vital signs and document charts, assist with minor emergencies, triage.
- Administered medications, conducted lab testing and prepared labs specimens for diagnostic evaluation.
- Performed Radiology testing/X-rays. EKG's, venipunture.
- Oversaw insurance verification,.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and maintained exam rooms, ensuring cleanliness and availability of necessary supplies.
- Performed DOT testing and drug screens
Certified Medical Assistant
Tarpon Orthopedics and Pain Management
Plano, TX
01.2015 - 01.2018
- Document patient chief of complain in chart, called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed Radiology Xrays
Certified Medical Assistant
Concentra Urgent Care
Addison, TX
07.2013 - 01.2018
- Managed comprehensive patient care by measuring vital signs, documenting charts, and assisting with emergencies.
- Performed and supported various procedures, including venipuncture, injections, EKGs, and minor surgeries.
- Administered medications, conducted lab tests, and handled X-rays.
- Oversaw insurance verification, inventory management, and surgical scheduling.
- Ensured efficient operations by setting up examination rooms, adhering to infection prevention policies, and maintaining medication records.
- Assist with Occupational Services.
Certified Clinical Medical Assistant
EmCare
Plano, TX
01.2014 - 01.2015
- Assisted physicians with examinations and procedures after patient surgery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Educated patients on treatment plans and preventive health practices for improved outcomes.
- Implemented infection control protocols, ensuring compliance with safety standards in clinical settings.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Administer office administrative skills, assistance for different Emergency doctors.
Certified Medical Assistant
OntoOrthopedics
Plano, TX
09.2007 - 2013
- Educated patients on treatment plans, medications, and preventive care options effectively.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted healthcare providers with patient examinations and treatments, ensuring comfort and safety.
- Prepared and maintained exam rooms, ensuring cleanliness and availability of necessary supplies.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Performed Surgery Scheduling and coordinate pre op testing
- Assist with minor surgeries, including minor outpatient surgeries
- Conducted Marketing services
Education
Certificate of Leadership And Management - Health Administration
Denver Colorado University
Denver, COMedical Assistant Diploma - Nursing
Suburban Technical School
Hempstead, NYNo Degree - Science Studies
Nassau Community College
Garden City, NYSkills
- Basic Healthcare administration and operations
- Workflow optimization
- Supply chain management
- Patient Care Coordination
- Strong Communication with Clinical and administrative teams
- Recruitment, Hiring and Staff Training
- Healthcare regulations and Compliance
- Teamwork and collaboration
- Customer service
- Problem-solving and Ethical decision making
- Radiology license/NCT
- Certified Medical Assistant for 30 years
Certification
- Certificate Front Line Leadership and Management from Denver Colorado University, 2024
- Certificate as a National Register Certified Medical Assistant by NAHP, Kansas
- NCT, Radiology limited xray Tech- Primacare Institute Richardson TX 2015
- Suburban Technical School, Medical Assistant Diploma Hempstead, NY 1995
- High School Academic Diploma-Freeport, NY 1993
Languages
Spanish
Native or Bilingual
Timeline
Clinic Operations Manager
Baylor Scott & White Health
11.2024 - Current
Certified Medical Assistant
Baylor Scott & White Health
10.2021 - 11.2024
Certified Medical Assistant
CareNow Urgent Care
02.2018 - Current
Certified Medical Assistant
Tarpon Orthopedics and Pain Management
01.2015 - 01.2018
Certified Clinical Medical Assistant
EmCare
01.2014 - 01.2015
Certified Medical Assistant
Concentra Urgent Care
07.2013 - 01.2018
Certified Medical Assistant
OntoOrthopedics
09.2007 - 2013
Certificate of Leadership And Management - Health Administration
Denver Colorado University
Medical Assistant Diploma - Nursing
Suburban Technical School
No Degree - Science Studies
Nassau Community College