Summary
Overview
Work History
Education
Skills
LNGG
Timeline
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TASHIRA ORTIZ

Pflugerville,TX

Summary

Diligent, passionate, goal-minded leader with a strong background in clinic operations management. Exceptional interpersonal and organizational skills, delivering measurable outcomes through a solution-oriented approach and creativity. Known for adaptability, strong communication, and fostering collaborative environments. Proven ability to implement effective solutions that improve operational performance and patient satisfaction.

Overview

22
22
years of professional experience

Work History

Clinic Operations Manager

Harbor Health
07.2023 - Current
  • Lead daily operations and oversee a multidisciplinary team to ensure efficiency and excellent patient service.
  • Supervise staff, manage schedules, and maintain compliance with all regulatory and privacy standards.
  • Provide staff training, conduct performance evaluations, and oversee office operations.
  • Manage inventory and office supplies to support uninterrupted clinic function.
  • Oversee patient interactions and handle medical record requests to ensure confidentiality and prompt processing.
  • Manage daily financial operations including deposits and timekeeping.
  • Contribute to continuous improvement initiatives and the strategic success of the practice.
  • Streamlined clinic workflows, enhancing patient flow and reducing wait times.
  • Fostered a culture of collaboration and communication among clinical and administrative teams.
  • Implemented staff recognition programs to promote employee morale and acknowledge outstanding contributions within the workplace.
  • Analyzed data trends to identify areas for improvement within the healthcare system, implementing targeted interventions accordingly.

Physician Operations Manager

Ascension Medical Group
06.2018 - 06.2023
  • Liaison between providers, staff, and administrative departments.
  • Managed budgets, vendor contracts, and regulatory compliance.
  • Supervised daily operations across multiple clinic locations.
  • Recruited, trained, and evaluated staff; implemented policy improvements.
  • Oversaw billing, collections, deposits, and office expenditures.

Medical Assistant Supervisor

Ascension Medical Group
05.2017 - 06.2018
  • Directed daily activities of 6 MAs and an LVN while supporting 5+ providers.
  • Led onboarding and ongoing training for new medical assistants.
  • Oversaw patient care coordination and prior authorizations.
  • Managed clinical inventory and maintained accurate records.

Medical Assistant / MA Manager

Balcones Woods Family Medicine
11.2003 - 04.2017
  • Managed clinical operations and staffing for two locations.
  • Conducted performance evaluations and led clinical training programs.
  • Assisted with patient documentation, marketing, and office policy development.
  • Provided direct patient care: vitals, phlebotomy, lab prep, and EMR input.
  • Acted as liaison with providers, pharmacies, and insurance carriers.

Education

Medical Assistant Certification / Degree -

The National Institute of Technology
Austin, TX
01.2003

Skills

  • Proficient in AthenaNET and SOAPware EMR systems
  • Efficient data entry skills at 75 WPM
  • HIPAA regulations knowledge
  • Patient care management
  • Talent acquisition
  • Proficient in schedule optimization
  • Process optimization
  • Healthcare operations oversight
  • Technical problem-solving
  • Supplier relationship management
  • Strategic revenue management
  • Analytical problem-solving
  • Effective multitasking
  • Dependable performance
  • Strong verbal communication
  • Strong organizational abilities
  • Responsive to new challenges
  • Collaborative team work and decision-making

LNGG

Bilingual: English & Spanish

Timeline

Clinic Operations Manager

Harbor Health
07.2023 - Current

Physician Operations Manager

Ascension Medical Group
06.2018 - 06.2023

Medical Assistant Supervisor

Ascension Medical Group
05.2017 - 06.2018

Medical Assistant / MA Manager

Balcones Woods Family Medicine
11.2003 - 04.2017

Medical Assistant Certification / Degree -

The National Institute of Technology

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TASHIRA ORTIZ