JOHANNY SANTANA
Paterson,NJ
Summary
Dedicated and detail-oriented professional with extensive experience in medical office administration, currently obtaining skills in medical billing and coding through a program at Branford Institute. Skilled in managing patient records, insurance claims, and healthcare compliance. Eager to apply my growing expertise in ICD-10/CPT coding, claims processing, and EHR systems to contribute effectively in a medical billing role. Ready to leverage my background in office management and new training to excel in a dynamic healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinic Operations Manager
Mimosa Acupuncture PC
Queens
01.2024 - 06.2024
- Managed scheduling, training, and performance of clinic staff to ensure efficient operations
- Ensured the clinic adhered to healthcare regulations, including HIPAA and OSHA standards
- Managed budgets, controlled expenses, and ensured availability of necessary supplies and equipment
- Improved patient satisfaction by overseeing scheduling, resolving issues, and ensuring smooth clinic operations.
Front Desk Receptionist
Song Acupower Wellness
Englewood
09.2020 - 12.2022
- Checked in/out patients
- Scheduled and confirmed appointments
- Collected payments
- Maintained awareness of new promotions and educated clients about massages, facials, and acupuncture treatment benefits.
Client Relations Representative
Alfa Dental support
Englewood
03.2019 - 08.2020
- Answered heavy volume of incoming calls
- Scheduled appointments
- Entered/updated patient demographics for new and established patients
- Collected and entered patient payments.
Education
Medical Billing and Coding (In progress) -
Branford Institute
Paterson, NJ10.2024
Medical Terminology -
ICD-10/CPT Coding -
Insurance Claims Processing -
EHR/EMR Software -
HIPAA Compliance -
Skills
- Bilingual
- Time Management
- EHR/EMR
- Customer Service
- Data Entry & Accuracy
- Detail-Oriented
- Microsoft Office Suite
- Internet/Web Applications & Research
- Social Media Applications
Certification
Certified Professional Biller (CPB), Branford Institute, Paterson, NJ, October, 2024
Timeline
Clinic Operations Manager
Mimosa Acupuncture PC
01.2024 - 06.2024
Front Desk Receptionist
Song Acupower Wellness
09.2020 - 12.2022
Client Relations Representative
Alfa Dental support
03.2019 - 08.2020
Certified Professional Biller (CPB), Branford Institute, Paterson, NJ, October, 2024
Medical Billing and Coding (In progress) -
Branford Institute
Medical Terminology -
ICD-10/CPT Coding -
Insurance Claims Processing -
EHR/EMR Software -
HIPAA Compliance -
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