Diana Valdez
Granada Hills,CA
Summary
Experienced healthcare professional adept at managing clinic operations, optimizing patient care, and improving processes. Skilled in fostering team collaboration and delivering results in dynamic environments. Expertise in operational management, staff coordination, and prioritizing efficiency and patient satisfaction. Passionate about providing high-quality care and support to patients with a professional and compassionate approach. Eager to contribute to a healthcare team dedicated to patient well-being and satisfaction.
Overview
10
10
years of professional experience
Work History
Clinic Operations Manager
Advanced Pain Medical Group
03.2018 - Current
- Maintained accurate patient records, took patient vitals and medical history
- Maintained equipment, assisted with transfer of patients and prepared schedules and appointments
- Verified patient insurances and coverage
- Greeted patients and provided excellent patient care
- Room patients
- Assist with trigger point injections
- Assist with SCS lead pulls
- Assist with in office procedures (knee injections, PRP injections)
- Prepare schedules for two providers (call for updated imaging, lab work, UDS results)
- E-script RX refills
- MRI Authorizations
- Fill out Disability forms (DMV Placard, EDD forms, etc.)
- OR MA - Assist with pre/post op care and assisting provider with steilization
Front Office/Medical Assistant Back Office
Sandeep Kapoor M.D.
04.2017 - 02.2018
- Maintained accurate patient records, took patient vitals and medical history
- Maintained equipment, assisted with transfer of patients and prepared schedules and appointments
- Set the controls and equipment, provided pre and post exam instructions, EKGs, autoclaving of medical instruments
- Greet patients and provided excellent patient care
- Verified patient insurances and coverage
Generalist
Victoria’s Secret
10.2015 - 04.2021
- Point of sale system
- Issued security tags to clothing
- Physical Inventory
- Customer service
Education
Front Office/Back Office Medical Assistant Diploma -
Brightwood College
07.2017
High School Diploma - undefined
Verdugo Hills High School
01.2014
Skills
- Proficient in ICD-10 coding
- Injections (subcutaneous, intradermal, intramuscular)
- Bandaging (wrist wrapping, arm slings, arm bandaging)
- Blood draws (syringe, tubes, butterfly)
- EKGs
- Urinalysis testing
- CPR Certified, First Aid Trained and knowledge of HIPPA/OSHA requirements
- Payroll Preparation
- Banking Procedures, collecting fees
- Bilingual in Spanish and English
- Ensured patient safety through proper shielding techniques
- Organized and maintained accuracy of patient’s files; entered, started and completed while paying close attention to details
- Optum EMR proficiency
- Appointment Scheduling and file management
- Knowledgeable in body systems
- Staff scheduling
- Staff supervision
- Strategic planning
- Employee recruitment and hiring
- Clinical staff management
- Training and mentoring
- Preoperative and postoperative care assistance
Timeline
Clinic Operations Manager
Advanced Pain Medical Group
03.2018 - Current
Front Office/Medical Assistant Back Office
Sandeep Kapoor M.D.
04.2017 - 02.2018
Generalist
Victoria’s Secret
10.2015 - 04.2021
High School Diploma - undefined
Verdugo Hills High School
Front Office/Back Office Medical Assistant Diploma -
Brightwood College
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