Claudia Argueta
Stafford,TX
Summary
Experienced customer service representative with excellent communication and problem-solving skills. Proven track record of providing exceptional service and exceeding customer expectations. Strong attention to detail and ability to work well in a team. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Health Insurance Agent
SENIOR HEALTH PRO
01.2024 - 03.2024
- Proficient in assisting clients with health insurance plan selection and enrollment process
- Extensive knowledge of healthcare policies and regulations to provide accurate guidance
- Efficiently handle customer inquiries, claims, and grievances to ensure client satisfaction.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Patient Advocate Specialist
FirstSource Solutions USA
03.2024 - Current
- Entered details into computer systems and managed database of information.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
CUSTOMER SERVICE REP.
The Office Gurus.
01.2022 - 01.2023
- Handled customer inquiries and provided assistance to resolve issues effectively and efficiently
- Demonstrated excellent communication skills by effectively listening to and addressing customer concerns.
CUSTOMER SERVICE REP.
Teleperformance
01.2021 - 04.2022
- Skilled in effectively communicating with diverse customers and adapting to different communication styles
- Helping customers with their accounts and taking payments.
Education
HIGH SCHOOL DIPLOMA -
CESAM
San Salvador, El Salvador12.2012
BACHELOR'S DEGREE IN ENGLISH TEACHING -
National University of El Salvador
San Salvador, El SalvadorSkills
Active Listening
HIPAA Compliance
Critical Thinking
Data Entry
Customer follow-up
Excellent Communication
Written Communication
Adaptability
Customer Service
Insurance Practices
Personal Information
Date of Birth: 12/20/94
Timeline
Patient Advocate Specialist
FirstSource Solutions USA
03.2024 - Current
Health Insurance Agent
SENIOR HEALTH PRO
01.2024 - 03.2024
CUSTOMER SERVICE REP.
The Office Gurus.
01.2022 - 01.2023
CUSTOMER SERVICE REP.
Teleperformance
01.2021 - 04.2022
HIGH SCHOOL DIPLOMA -
CESAM
BACHELOR'S DEGREE IN ENGLISH TEACHING -
National University of El Salvador
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