Claudia Ayala
Overview
9
9
years of professional experience
Work History
Senior Multi-site Property Manager
Confidential
King County
03.2022 - Current
- Multi-Property Management
- Regional Operations Leadership
- HUD Compliance & Regulations
- Low-Income Housing Tax Credit (LIHTC)
- Conventional Property Management
- Lease-Up Strategy & Execution
- Revenue Growth & Occupancy Optimization
- Team Leadership & Development
- Training & Mentoring
- Budget Management & Financial Reporting
- Strategic Marketing & Leasing
- Resident Relations & Retention
- Vendor Management
- Capital Improvement Projects
- Fair Housing Compliance
- Performance Management
- Conflict Resolution
- Sales & Business Development
- Process Improvement
- Multilingual Communication
Resident Manager
Wilson Management
Kirkland
04.2018 - 03.2022
- Managed daily operations of residential properties efficiently.
- Coordinated maintenance requests and ensured timely resolutions.
- Supervised leasing activities and tenant relations effectively.
- Trained new staff on property management systems and procedures.
- Conducted regular inspections to maintain property standards.
- Facilitated community events to enhance resident engagement and satisfaction.
- Developed schedules for maintenance staff to optimize workflow efficiency.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Conducted regular property inspections and reported any necessary repairs or improvements.
- Maintained accurate records of all rental agreements, leases, and tenant information.
- Created marketing materials highlighting amenities offered by the property.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Drafted legal documents such as eviction notices in accordance with applicable laws.
- Ensured that all common areas were kept clean and in good repair at all times.
- Oversaw daily activities of staff members providing support services onsite.
- Communicated regularly with owners regarding progress reports on management objectives.
- Prepared financial statements detailing income and expenses related to the property's operations.
Resident Manager
Quantum Management Services
Kirkland
01.2017 - 02.2018
- Managed daily operations of residential properties efficiently.
- Coordinated maintenance requests and ensured timely resolutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Timeline
Senior Multi-site Property Manager
Confidential
03.2022 - Current
Resident Manager
Wilson Management
04.2018 - 03.2022
Resident Manager
Quantum Management Services
01.2017 - 02.2018