Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Beaton Penalver

North Fort Myers,FL

Summary

I'm looking for opportunities for professional growth, even if it's in a new field. I have no problem adapting and adapting to the pressure this type of work demands. I'm completely open to learning.Dynamic customer service professional with a proven track record at Devi Insurance, excelling in relationship management and policy analysis. Adept at resolving complex issues through effective communication and problem-solving. Recognized for adaptability and attention to detail, consistently enhancing customer satisfaction and driving operational efficiency.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Devi Insurance DBA Univista Insurance
Miami, FL
05.2024 - Current
  • Assisted clients with policy inquiries and coverage options.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed insurance applications and renewals efficiently and accurately.
  • Maintained comprehensive records of customer interactions in the database.
  • Educated customers about insurance products and services available.
  • Provided training support to new hires on customer service protocols.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.

Cashier

Tom Thumb Food Stores DBA Kent Company
Homestead, FL
06.2023 - 05.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Handled cash, credit, and debit payments accurately during transactions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked shelves with merchandise when needed.

Education

440 Customer Service Representative - Insurance

University of Central Florida
Orlando, FL
08-2024

Skills

  • Customer service
  • Problem solving
  • Effective communication
  • Policy analysis
  • Data entry
  • Relationship management
  • Team collaboration
  • Attention to detail
  • Adaptability and flexibility

Timeline

Customer Service Representative

Devi Insurance DBA Univista Insurance
05.2024 - Current

Cashier

Tom Thumb Food Stores DBA Kent Company
06.2023 - 05.2024

440 Customer Service Representative - Insurance

University of Central Florida

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