Claudia Bernier
Harker Heights,TX
Summary
Enthusiastic Training Specialist eager to create and inspire a sales team with a team first mentality.
Overview
16
16
years of professional experience
Work History
Certified Field Trainer
Pulte Group
Austin, TX
03.2020 - Current
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Supervised, evaluated or referred instructors to skill development classes.
Sales Consultant
PulteGroup
Austin, TX
08.2014 - Current
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed key customer relationships to increase sales.
- Improved overall customer purchasing experiences to promote steady revenue.
- Created successful strategies to develop and expand customer sales.les
- Created and coordinated group training classes in alignment with company sales objectives.
- Developed and coordinated group training classes in alignment with company sales objectives.
Marketing Coordinator
Era Colonial Real Estate
Harker Heights, TX
05.2008 - 07.2014
- Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
- Developed brand marketing plan strategies to increase brand awareness.
- Oversaw development of marketing collateral to meet client needs.
- Assisted with communication strategies and implemented tactics to support business objectives.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Monitored responses to promotional content, adjusting messages to achieve objectives.
- Assisted with development of lead generation plans with targeted prospects, measures and objectives.
- Conducted competitive research and analysis to support strategic marketing initiatives.
- Partnered with marketing teammates and other stakeholders to build and launch marketing programs.
Education
Bachelor of Arts - English
Texas A&M University - Central Texas
Killeen, TXSkills
- Attention to Detail
- Leadership Development
- Assignment Delegation
- Group Discussion Facilitation
- Employee Interviewing
- Team Exercises
- Role Playing
- Job Skill Building
- Skill Building
- Clear Communication
- Critical Thinking
- Employee Relations
- Coaching and Development
- Corporate Training Programs
- Relationship Building
- Team-building activities
Timeline
Certified Field Trainer
Pulte Group
03.2020 - Current
Sales Consultant
PulteGroup
08.2014 - Current
Marketing Coordinator
Era Colonial Real Estate
05.2008 - 07.2014
Bachelor of Arts - English
Texas A&M University - Central Texas