Claudia Birdwell
El Paso,TX
Summary
Demonstrated ability to overcome adversity and achieve target results. When problems or setbacks arose, new strategies were developed quickly and feedback was sought from impacted departments. Communication and innovation was facilitated and endorsed. Lead and executed 12 AutoZone Locations and implemented best practices within organization. Brought out the best in team members and could rally them to high levels of productivity to ensure our stores looked great and customer service was a top priority. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Loss Prevention Manager
AutoZone
11.2019 - Current
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Trained personnel on security best practices, protocols and procedures.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Performed thorough cash audits and deposit investigations.
District Manager
AutoZone Park
08.2015 - 11.2019
- Coordinate department activities for production, sales and distribution
- Implement policies, goals and objectives for multiple departments
- Perform customer service by assisting customers on the floor
- Review sales and financial reports and other performance data
- Select, train and evaluate employees or applicants.
Store Manager
AutoZone
09.2008 - 08.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Graduate -
Parkland High School
El Paso, TX05.1993
Skills
- Customer Service
- Decision-making
- Leadership
- Problem-solving
- Results oriented
- Time management
- Written and verbal communication
Accomplishments
5 Time President's Club Winner
2 Time SLC Store Manager of the year award
2 Time LP Of The Year
Languages
Spanish
Native or Bilingual
Certification
Parts Expert
Excel Course
Timeline
Regional Loss Prevention Manager
AutoZone
11.2019 - Current
District Manager
AutoZone Park
08.2015 - 11.2019
Store Manager
AutoZone
09.2008 - 08.2015
High School Graduate -
Parkland High School
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