Claudia Bovino
Clermont
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
Work History
Attractions Attendant
Universal Orlando Resorts
Orlando
09.2022 - Current
- Provided physical assistance to visitors getting onto and off of rides.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Coordinated with maintenance teams for regular ride servicing and critical repairs.
- Managed queues and flow of guests, maintaining order and efficiency.
- Enforced age and height restrictions for ride access, ensuring compliance with regulations.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Managed ride lighting and sound effects, enhancing guest experience.
- Greeted guests and provided information regarding the attractions.
- Answered questions from guests about available services and amenities.
- I communicated with the manager to discuss ride maintenance or repair issues.
- Updated ride operation logs and maintenance records accurately, and promptly.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Front of House Employee
Walt Disney World Resort
Lake Buena Vista
01.2022 - 08.2022
- Provided exceptional customer service to guests while ensuring safety protocols were met.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours, and restocked low supplies in employee and customer areas.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Created a welcoming environment for guests by greeting them upon arrival and providing directions when needed.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Conducted routine checks to ensure the freshness and proper storage of ingredients.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
Gymnastics Director
Gold Medal Gymnastics Center
Rocky Point
10.2016 - 01.2022
- Resolved customer complaints regarding worker performance or services rendered.
- Monitored the safety of students by ensuring proper use of equipment and adherence to safety guidelines.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Trained athletes in proper use of equipment for safety and maximum results.
- Created engaging lesson plans that incorporated music, games, and other activities.
- Provided guidance and mentorship to newly hired instructors on instructional methods or classroom management techniques.
- Trained, managed and motivated employees to promote professional skill development.
- Evaluated instructor performance using established criteria such as lesson planning skills and classroom management techniques.
Teachers Assistant
Long Island Head Start
Riverhead
09.2021 - 12.2021
- Taught daily life skills and behaviors to students to build practical knowledge.
- Monitored playground activities outdoors to ensure safety of all participants.
- Collaborated closely with lead teachers on planning and implementing curriculum objectives.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and on field trips.
- Assisted preschool teachers with classroom activities, such as arts and crafts projects, storytelling time, and outdoor play.
Education
Bachelor of Science - Psychology
St. Joseph's University
Patchogue, NY08-2023
Associate of Arts - Early Childhood Education
Suffolk County Community College
Selden, NY06-2021
High School Diploma -
Longwood High School
Middle Island, NY06-2019
Skills
- Ride operation
- Queue management
- Ride safety protocols
- Customer service
- Guest experience enhancement
- Emergency procedures
- Team collaboration
- Problem solving
- Communication skills
- Attention to detail
- Training and mentorship
- Multitasking Abilities
- Safety guidelines
- Event coordination
- Teamwork and collaboration
- Equipment maintenance
- Employee training
- Guest Relations
- Professionalism
Affiliations
- Dancer and gymnast for 10 years
- Varsity Track, Winter and Spring for 3 years
- Girl Scouts from Daisy to Ambassadors, K-12th Grade
Accomplishments
- Bronze Award - Girl Scouts 2017
- Silver Award - Girl Scouts 2018
- Gold Award - Girl Scouts 2019
- Student-Athlete Award - Track 2016-2019
- High Honor Roll Student
References
References available upon request.
Timeline
Attractions Attendant
Universal Orlando Resorts
09.2022 - Current
Front of House Employee
Walt Disney World Resort
01.2022 - 08.2022
Teachers Assistant
Long Island Head Start
09.2021 - 12.2021
Gymnastics Director
Gold Medal Gymnastics Center
10.2016 - 01.2022
Bachelor of Science - Psychology
St. Joseph's University
Associate of Arts - Early Childhood Education
Suffolk County Community College
High School Diploma -
Longwood High School
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