Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claudia Bruce

Customer Service Representative
Tickfaw,LA

Summary

The objective is to maximize customer support with outstanding abilities in coaching, documentation and active listening. Proven customer service expertise with a strong attention to detail for over 5 plus years. A great decision-maker with proven history of reliability, resourcefulness and effective leadership in customer service and sales.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Head Cashier/ Customer Service Lead

Home Depot
Baton Rouge, Louisiana
2 2019 - 5 2023
  • Respond to general inquiries through multiple channels
  • Have friendly and calm demeanor
  • Knowledge of products and services provided by company
  • Analyzing and using problem solving skills to ensure maximum support
  • Processing and keeping track of orders, customer interactions, transactions, comments, and complaints in company database system
  • Generating sales by maintaining trust with customers
  • Participate in training of newly hired employees
  • Going above for customer satisfaction.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Lifted up to 50 pounds at once.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions

Customer Service Lead

steinmart
Lafayette, LA
08.2016 - 02.2019
  • Assisted customers in selection of goods
  • Responded to general questions regarding merchandise
  • Advertised and promoted products and services
  • Trained newly hired employees and developed working relations
  • Maintain clean and organized workspace
  • Organize deliveries
  • Create and manage account quotes for special services in sales management system
  • Established and ensured sense of care to personalize each customer's experience.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Customer Service/Retail Sales Associate

Chameleon Boutique
New Orleans, Louisiana
10.2011 - 07.2013
  • Upheld, stocked, and organized merchandise
  • Greeted customers and provided personal service in selection of products
  • Sustained proper cash handling and balancing of funds
  • Organized events to promote company
  • Tracked sales through company book and record keeping system
  • Produced orders and estimated quotes for frequently purchased items
  • Developed inventory system.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Associate of Arts - General Studies, Humanities

Delgado Community College
New Orleans, LA
08.2019 - 05.2023

Skills

Customer Service

Point of Sale system

Fluent English

Answering phone

Data entry

Typing

Inbound calling

Outbound calling

Management

Operational support

Customer Service Management

References

References Upon Request

Timeline

Associate of Arts - General Studies, Humanities

Delgado Community College
08.2019 - 05.2023

Customer Service Lead

steinmart
08.2016 - 02.2019

Customer Service/Retail Sales Associate

Chameleon Boutique
10.2011 - 07.2013

Head Cashier/ Customer Service Lead

Home Depot
2 2019 - 5 2023

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Claudia BruceCustomer Service Representative