Claudia Carr
Rosenberg
Summary
Many years of combined experience, demonstrated leadership and success as an Office Manager/Administrator, Certified Medical Assistant, Patient Assistant and Customer Service Representatives delivering operating efficiency, process improvement solutions and high level care.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Ambulatory Service Cordinator
UTHealth Houston Neurosciences
Houston
09.2019 - Current
- Coordinated patient appointments and managed schedules for healthcare providers.
- Facilitated communication between patients and medical staff for service inquiries.
- Organized patient records and maintained confidentiality in compliance with regulations.
- Greet and room all patients being seen by providers.
- Place orders requested by providers.
- Order all medical supplies for entire office.
- Assisted in the preparation of treatment plans and follow-up care instructions.
- Supported the onboarding of new staff by providing training on protocols.
- Developed patient education materials to enhance understanding of services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided customer service to ensure patient satisfaction.
- Communicated with patients upon service completion to answer final questions and determine level of patient satisfaction.
Ambulatory Service Cordinator
Memorial Hermann
Houston
07.2015 - 08.2019
- Coordinated patient appointments and managed schedules for healthcare providers.
- Facilitated communication between patients and medical staff for service inquiries.
- Organized patient records and maintained confidentiality in compliance with regulations.
- Managed insurance verification processes and coordinated benefits for patients.
Medical Assistant ( contracted employee)
Addison Group
Houston
02.2015 - 12.2015
- Assisted physicians with patient examinations and treatment procedures.
- Managed patient scheduling and follow-up appointments efficiently.
- Prepared and maintained medical records, ensuring accuracy and confidentiality.
Office Manager
Foot and Ankle Associates
Houston
12.2014 - 02.2015
Office Manager
Dolar Patoila MD
Houston
07.2014 - 09.2014
- Managed daily office operations and maintained a professional work environment.
- Coordinated patient scheduling and handled inquiries efficiently.
- Oversaw inventory management for medical supplies and office materials.
- Facilitated communication between medical staff, patients, and external vendors.
- Developed office policies to enhance workflow and improve efficiency.
- Maintained compliance with healthcare regulations and standards in office practices.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Verified accuracy of insurance, patient information, ICD-10/CPT codes, and authorization numbers for filing to commercial carriers, HMO/PPO and Medicare claims.
- Elevated patient accounts and processed insurance claims.
- Additional responsibilities included obtaining authorization, adjustments and refilling of denials.
- Placing OB patients on payment plans. Keep track of those accounts.
Office Manager/Lead Medical Assistant
Ferrell Group Health
Hollywood
04.2003 - 06.2014
- Managed office operations and ensured efficient workflow of a well established OB/GYN.
- Coordinated scheduling and meetings for healthcare professionals and staff.
- Oversaw inventory management and procurement of office supplies efficiently.
- Identified staffing and training needs and collaborated with team members to provide programs to meet their needs.
- Verify accuracy of insurance, patient information, ICD-10/CPT codes, and authorization numbers for filing to commercial carriers, HMO/PPO, and Medicare claims.
- Percertification of all OB patients for hospital admissions.
- Placed OB patients on payment plans and maintained records of payments being made.
- Made OB patients aware of their maternity coverage and benefits.
- Assisted provider when team members are out of the office.
Education
Ultrasound Diagnostic School
Fort Lauderdale, FL 11.1995 - 06.1996
Queens Outreach HS
Queens, NYSkills
- Verification of health insurance benefits
- Pre-certification of OB hospital admissions
- Advised OB patients of their maternity benefits and put them on payment plans
- Met deadlines as required
- Proficient in multitasking
- Team player
- Reliable employee
- Bilingual ( Fluent if Spanish-speaking)
- Extensive medical office experience, in all aspects
Languages
Spanish
Native/ Bilingual
A1
Certification
- National Healthcareer Association
Certified Medical Assistant
8/31/16-8/31/2026 - American Heart Association -BLS
NOV-2024 - NOV- 2026
Timeline
Ambulatory Service Cordinator
UTHealth Houston Neurosciences
09.2019 - Current
Ambulatory Service Cordinator
Memorial Hermann
07.2015 - 08.2019
Medical Assistant ( contracted employee)
Addison Group
02.2015 - 12.2015
Office Manager
Foot and Ankle Associates
12.2014 - 02.2015
Office Manager
Dolar Patoila MD
07.2014 - 09.2014
Office Manager/Lead Medical Assistant
Ferrell Group Health
04.2003 - 06.2014
Ultrasound Diagnostic School
11.1995 - 06.1996
Queens Outreach HS