Psychology
Claudia Carrillo
Assistant Coordinator
Scottsdale,AZ
Summary
Versatile Assistant Coordinator offering 21 years of Customer Service experience. Organized and highly effective at maintaining compliance, increasing efficiency, and multitasking daily operations. Implement methodical techniques to increase productivity. Go above and beyond to satisfy customers to increase quality of service. Decisive and proactive with an adaptable approach.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Assistant Coordinator
Community Care Solutions
Scottsdale, AZ
11.2015 - Current
- Worked with supervisor to assess needs and determine best courses of action.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained employee records.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Entered and maintained departmental records into company database using Vichra.
- Drove workflow efficiency by prioritizing projects based on importance and optimize communication with company staff and clients.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Resolved employment-related disputes through proactive communication.
- Received and responded to customer requests via letter, email, telephone and in-person approaches.
Merchandise Manager
Tillys
Corona, CA
02.2013 - 05.2014
- Updated pricing and signage to complete product displays and educate customers.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Arranged consistent shelves, bins and racks by following established planograms.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Worked with managers and advertising directors to optimize promotions.
- Developed merchandising strategy to efficiently move overstock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Supervised team of up to 7 merchandising employees and monitored adherence to company standards.
- Presented store update suggestions and layouts to management and stakeholders.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Updated floor design for 5000 square foot facility to more effectively present products to patrons.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Inspected merchandise for quality and arranged proper display location on floor.
Merchandise Manager
Old Navy
Pasadena, CA
11.2011 - 02.2013
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Arranged consistent shelves, bins and racks by following established planograms.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Worked with managers and advertising directors to optimize promotions.
- Developed merchandising strategy to efficiently move overstock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Supervised team of up to 5 merchandising employees and monitored adherence to company standards.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Updated floor design for 4000 square foot facility to more effectively present products to patrons.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Inspected merchandise for quality and arranged proper display location on floor.
Assistant Merchandising Manager
Living Spaces
Panorama City, CA
2010 - 2013
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Decreased material expenses by 20% by managing tracking and supply.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
- Worked with managers and advertising directors to optimize promotions.
- Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
- Reduced costs by by performing physical counts and re-using props in creative ways
- Adjusted procedures as needed to maximize department effectiveness.
- Contacted location managers and department supervisors to assess requirements.
- Assessed areas of service concern and developed improvement plans.
Visual Merchandiser
Macys Department Store
West Covina, CA
05.2005 - 05.2010
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Updated floor design for 180,000 square foot facility to more effectively present products to patrons.
- Worked with managers and advertising directors to optimize promotions.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins and racks by following established planograms.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Inspected merchandise for quality and arranged proper display location on floor.
- Worked closely with Visual Manager, Visual Merchandisers, Store Manager, Department Managers, and Maintenance Team to maintain optimum levels of communication to effectively and efficiently complete projects.
Showroom Sales Consultant
Splash Cosmetics
City of Industry, CA
2001 - 2003
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized and coordinated conferences and monthly meetings.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted customers by answering questions and fulfilling requests.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Education
Associate of Arts - Product Development
Fashion Institute of Design And Merchandising
Los Angeles, CA 03.2002 - 06.2004
Esthetician
Citrus Community College
Glendora, CA 03.2001 - 06.2001
Skills
Administrative oversight
Scheduling and calendar management
Document management
Excellent phone demeanor
Ability to work independently
Time-management abilities
Interests
Self Improvement
Timeline
Assistant Coordinator
Community Care Solutions
11.2015 - Current
Merchandise Manager
Tillys
02.2013 - 05.2014
Merchandise Manager
Old Navy
11.2011 - 02.2013
Visual Merchandiser
Macys Department Store
05.2005 - 05.2010
Associate of Arts - Product Development
Fashion Institute of Design And Merchandising
03.2002 - 06.2004
Esthetician
Citrus Community College
03.2001 - 06.2001
Showroom Sales Consultant
Splash Cosmetics
2001 - 2003
Assistant Merchandising Manager
Living Spaces
2010 - 2013