Claudia Castellon
Orlando,FL
Summary
I, Claudia Castellon, am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. I am skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. I am available Monday-Thursdays 4 hours a day and available Fridays 6-8 hours a day.
Overview
4
4
years of professional experience
Work History
President of Technology Student Association
North Fort Myers High School
09.2022 - 05.2023
- Met with other class representatives to devise plans and goals for upcoming school year.
- Served as class spokesperson.
- Competed and won 1st place in Florida for Problem solving.
Hostess
Hot Pot & BBQ
06.2022 - 11.2022
- Greeted customers warmly upon arrival
- Provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
Greeter/Technician
Cuba Envios
02.2019 - 05.2022
- Acted as first point of contact for visiting clients and customers.
- Maintained clean, organized environments for presentable front-of-house areas.
- Created accurate customer profiles to facilitate future purchases.
- Communicated with both English and Spanish speaking customers
- Organized and promoted merchandise
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Promptly resolved technical issues for staff to minimize downtime.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.2023
Skills
- Customer Service
- Bilingual, Fluent in Spanish and English
- Problem solving
- Extroverted and optimistic
- Basic computer skills
- Multitasking
- Passionate about working
- Willing to learn new things
- Flexible
Reading
I enjoy reading philosophy and incorporating its messages into my daily life, things like patience and respect are very important to me.
Timeline
President of Technology Student Association
North Fort Myers High School
09.2022 - 05.2023
Hostess
Hot Pot & BBQ
06.2022 - 11.2022
Greeter/Technician
Cuba Envios
02.2019 - 05.2022
High School Diploma -
North Fort Myers High School
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