Claudia Castillo
Woodland,United States
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Consultant
FPI Management
10.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
SEO Consultant
Casas Plumbing
09.2022 - Current
- Researched and analyzed competitor websites to identify keyword opportunities.
- Monitored industry trends, analytics data, and algorithm updates to adjust SEO tactics accordingly.
- Developed strategies for responding effectively to customer inquiries via voice channels such as phone calls or chatbots.
- Monitored customer reviews across multiple channels such as Google My Business, Yelp, Facebook.
- Implemented local search optimization tactics such as Google My Business listings and citations management.
Memory Care Caregiver
Carlton Senior Living
07.2019 - 10.2024
- Maintained high levels of customer satisfaction by implementing forward-thinking strategies that addressed customer needs and resolved concerns.
- Developed highly empathetic client relationships, earning reputation for consistently surpassing service standard goals.
- Demonstrated proactive problem-solving skills and adaptability by effectively responding to rapid changes in work environment.
- Recognized and reported abnormalities or changes in patients' health status to case manager promptly, ensuring appropriate care and attention.
- Maintained accurate documentation of residents' mental status, sleep patterns, and eating patterns, ensuring comprehensive and organized medical records.
- Demonstrated strong communication skills and empathy in providing emotional support and companionship to clients.
- Displayed attention to detail and organizational skills in documenting residents' health information accurately.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
Quality Control Inspector
Four Wheel Campers
08.2013 - 04.2016
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Performed first article inspection on incoming raw materials.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Ensured that all products met customer requirements prior to shipment.
Education
Real State
Colibri Real State
Saint Louis, MI09-2024
Foundation of Digital Marketing And E-commerce
Google
03.2023
High School Diploma -
Woodland Adult Education
Woodland, CA03-2013
Skills
- Effective communication
- Adaptability
- Bilingual
- Time management
- Problem Solving
- Team work
- Critical thinking
- Attention to detail
- Decision making
- Organization
- Creative Thinking
- Keyword Research
Certification
First Aid
CPR
Languages
Spanish
Full Professional
Timeline
Leasing Consultant
FPI Management
10.2024 - Current
SEO Consultant
Casas Plumbing
09.2022 - Current
Memory Care Caregiver
Carlton Senior Living
07.2019 - 10.2024
Quality Control Inspector
Four Wheel Campers
08.2013 - 04.2016
Foundation of Digital Marketing And E-commerce
Google
High School Diploma -
Woodland Adult Education
Real State
Colibri Real State