SOPHIA TREVINO
Stafford,USA
Summary
Dedicated and punctual professional committed to delivering exceptional customer service and fostering a positive work environment. Eager to explore employment opportunities that leverage a flexible work ethic and a willingness to learn. Proven ability to contribute effectively to team success while maintaining a focus on quality and efficiency. Prepared to bring enthusiasm and a proactive approach to new challenges in a collaborative setting.
Overview
25
25
years of professional experience
Work History
Leasing Consultant
MAA
Stafford, Texas
04.2017 - Current
- Coordinated lease paperwork preparation and ensured collection of signatures and first payments from incoming residents.
- Delivered exceptional customer assistance through proactive client greetings, effective issue resolution, and comprehensive unit presentations.
- Facilitated property tours to highlight amenities and provide prospective tenants with essential information on key features.
- Managed tenant relations by contacting and tracking responses to renewal notices.
- Motivated prospective tenants to complete applications following property tours.
- Conducted background checks on applicants.
- Executed targeted marketing strategies aimed at boosting occupancy levels.
- Performed routine assessments of outside property conditions to ensure curbside appeal and facilitate timely maintenance interventions.
- Facilitated conflict resolution to swiftly address and resolve resident issues.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Delivered dynamic service and exemplary support to sustain high customer satisfaction levels.
- Cultivated strong relationships with prospective tenants to enhance leasing success.
- Conducted property tours and showcased amenities, driving tenant engagement and interest.
Life Enrichment Coordinator
Brookdale Senior Living Inc.
Corpus Christi, TX
02.2003 - 03.2010
- Scheduled activities designed to encourage residents to socialize among themselves and enjoy time with family members.
- Developed special one-on-one programs for when residents were ill or unable to take part in group activities.
- Met with residents and asked open-ended questions to determine appropriate types of activities for facility.
- Implemented and supervised average of 20 monthly activities for 60-70 residents in Independent Living and 30 in Assisted Living.
- Encouraged residents to help with holiday decorating under supervision of facility's volunteer staff.
- Designed curriculum and oversaw lesson planning to meet instructional goals.
- Drove residents to and from grocery stores, doctor appointments, restaurants, etc.
- Developed and implemented engaging activities to enhance resident socialization and well-being.
- Coordinated transportation for residents to community events, ensuring safe and timely attendance.
- Managed volunteer recruitment and training, fostering a supportive environment for resident interactions.
Care Associate
Brookdale Senior Living Inc.
Corpus Christi, TX
05.2001 - 01.2004
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Engaged with patients and families to provide emotional support and daily living instruction.
Daycare Supervisor
Alphabet Alley
Corpus Christi, TX
08.2001 - 12.2003
- Enforced rules to teach good manners and maintain safe environment.
- Read aloud and played alphabet games to encourage early literacy.
- Balanced schedules to promote optimal rest, play and educational periods.
- Tidied up, washed hands and assisted children in bathroom.
- Introduced learning activities and imaginative play materials for children to explore and manipulate.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Identified symptoms of emotional and developmental issues and alerted parents or guardians.
- Created lesson, activity and field trip plans.
- Maintained current understanding of applicable laws and kept facility in compliance with requirements.
- Managed 10-person team of childcare staff.
- Supervised daily operations to ensure a safe and nurturing environment for children.
- Developed and implemented age-appropriate educational programs to enhance child development.
Education
Some College (No Degree) - Medical Coding & Terminology
Del Mar College
Corpus Christi, TXHigh School Diploma - undefined
Ray High School
Corpus Christi, TX05-2001
Skills
- Innovative problem-solving
- Effective communication
- Employee motivation
- Collaborative team development
- Effective multitasking
- Fair housing regulations
- Fair housing policies
- Phone and email etiquette
- Clear communication
- Lease renewals
- Creative problem solving
- Closing techniques
- Property tours and inspections
- Community engagement
Accomplishments
Star Sales Club 2023
Soaring Lease Hawk Certificate
Improved MAA Kirkwood Google reviews
Timeline
Leasing Consultant
MAA
04.2017 - Current
Life Enrichment Coordinator
Brookdale Senior Living Inc.
02.2003 - 03.2010
Daycare Supervisor
Alphabet Alley
08.2001 - 12.2003
Care Associate
Brookdale Senior Living Inc.
05.2001 - 01.2004
High School Diploma - undefined
Ray High School
Some College (No Degree) - Medical Coding & Terminology
Del Mar College