Claudia Chain
Miami,FL
Summary
Supply chain professional with proven expertise in inventory management, demand planning, and process optimization. Demonstrated ability to build partnerships across functions, suppliers, and customers to drive operational excellence. Achievements include significant improvements in efficiency and customer satisfaction through strategic collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Director Replenishment
Southern Glazer's Wine and Spirits
Miramar, Florida
2023.01 - 2026.02
- Led strategic initiatives to optimize supply chain operations and enhance efficiency.
- Fostered vendor relationships to negotiate favorable contract terms and streamline supply chain processes.
- Analyzed market trends to inform product selection and inventory management.
- Established key performance indicators to measure progress and align team efforts with objectives.
- Created policies and procedures to drive operational efficiencies across the organization.
- Managed multiple projects simultaneously while ensuring adherence to deadlines.
- Collaborated with cross-functional teams to improve customer engagement and service delivery.
- Built strong relationships with external partners, vendors, and customers to promote collaboration.
Director, Replenishment
Southern Glazer's Wine and Spirits
Miramar, Florida
2020.10 - 2022.12
- Implemented policies that streamlined processes across sales and logistics departments.
- Identified opportunities for improvement in operational performance metrics.
- Implemented systems for tracking progress on key initiatives or projects.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Directed training programs to enhance staff skills and knowledge in wine and spirits.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Facilitated collaboration between teams by encouraging open communication channels.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Prepared presentations for board meetings summarizing key developments within the company.
Replenishment Manager
Southern Glazer's Wine and Spirits
Miramar, Florida
2018.10 - 2020.09
- Managed inventory replenishment processes for diverse wine and spirit selections.
- Analyzed sales trends to optimize stock levels and minimize excess inventory.
- Developed inventory control procedures to enhance accuracy and reduce discrepancies.
- Identified and resolved inventory discrepancies through root cause analysis and process improvement initiatives.
- Collaborated with suppliers to ensure timely product deliveries and stock availability.
- Trained team members on effective replenishment strategies and inventory management systems.
- Coordinated with cross-functional teams to align supply chain operations with business needs.
- Identified potential risks associated with supply chain activities and developed solutions accordingly.
- Investigated any discrepancies between actual stock levels versus expected stock levels.
- Created weekly, monthly and quarterly reports on the performance of replenishment processes.
Lead Analyst, Replenishment
Southern Glazer's Wine and Spirits
Miramar, FL
2016.01 - 2018.09
- Analyzed key performance indicators to identify and recommend effective strategies for operational improvements.
- Established procedures for data collection, analysis, and reporting to improve data accuracy and accessibility.
- Drafted presentations for senior leadership, clearly summarizing actionable data analysis findings to inform decision-making.
- Designed dashboards for visualizing key performance indicators for management review.
- Collaborated with cross-functional teams to enhance supply chain processes.
- Conducted training sessions on data analysis tools for junior analysts.
- Mentored junior analysts to build a high-performing team.
- Coordinated with vendors to ensure timely product and service delivery.
Sr. Supply Planner
Stanley Black & Decker
Miramar, FL
2014.07 - 2016.01
- Developed supply forecasts to align inventory levels with demand trends.
- Managed stock levels across multiple warehouses to optimize storage capacity and ensure availability.
- Maintained high service levels while minimizing inventory costs through effective management of safety stocks.
- Collaborated with cross-functional teams to align supply chain activities and strategies.
- Tracked shipments from vendors and monitored delivery times to identify and address performance issues.
- Executed daily operations tasks such as creating purchase orders, updating inventory records and reconciling discrepancies.
- Utilized ERP systems to track inventory and streamline procurement processes.
- Analyzed inventory data to identify potential shortages and overages.
- Analyzed market trends to forecast product requirements and adjust plans accordingly.
- Generated reports on inventory levels, forecasted demands, and projected orders to inform supply chain decisions.
- Worked closely with warehouse personnel to ensure accuracy of incoming goods against purchase orders.
- Provided guidance and training to other team members regarding supply chain best practices.
Demand Planner
Stanley Black & Decker
Miramar, Florida
2012.10 - 2014.07
- Developed monthly demand plans using advanced forecasting tools and methodologies.
- Utilized advanced forecasting techniques such as regression analysis, exponential smoothing and causal analysis to improve the accuracy of forecasts.
- Analyzed demand forecasts to enhance inventory levels and ensure product availability.
- Monitored sales data to identify trends and adjust forecasts accordingly.
- Identified and reconciled forecast exceptions and adjusted forecasts according to new data.
- Evaluated demand planning processes and forecast accuracy to identify deficiencies and improvement opportunities.
- Coordinated cross-functional meetings with internal departments to align on supply chain strategies and resolve inventory challenges.
- Facilitated meetings to discuss inventory performance and address potential issues.
- Identified and implemented process improvements within the S&OP process to enhance forecast accuracy.
- Collaborated with replenishment planners, retail support and business partners to achieve key performance indicators.
- Defined targets in alignment with company KPIs and developed continuous improvement strategies.
- Analyzed historical sales trends, researched demand drivers, prepared forecast data, developed statistical models and evaluated their accuracy.
- Determined root cause of any discrepancies between actual demand versus forecast demand in order to adjust future forecasts accordingly.
Supply Chain Specialist
Stanley Black & Decker
Miramar, FL
2010.07 - 2012.10
- Coordinated logistics to ensure on-time delivery of products and materials, supporting overall supply chain efficiency.
- Coordinated with suppliers, customers, and internal stakeholders to ensure on-time delivery of goods.
- Managed inventory levels to ensure optimal supply chain efficiency.
- Maintained accurate records of purchases, shipments, and inventories, facilitating effective inventory management.
- Utilized ERP systems to streamline supply chain operations and provide real-time visibility into inventory and order status.
- Enhanced supply chain customer satisfaction ratings by resolving issues efficiently.
- Performed root cause analysis when disruptions occurred in the supply chain process.
- Developed relationships with cross-functional teams to enhance collaboration and streamline supply chain processes.
- Coordinated product launches, ensuring supply chain readiness to support market entry strategies.
- Prepared purchase orders according to specifications provided by internal departments.
Education
Women in Leadership -
Columbia University
New York (City), NY06.2020
Six Sigma Green Belt -
University of Miami
Miami, FL07.2017
Bachelor of Science - Marketing Management And Research
UNAPEC
Santo Domingo, DR08.2003
Associate of Science - Accounting And Finance
UNAPEC
Santo Domingo, DR07.2000
Skills
- Supply chain strategy
- Demand planning
- Supply chain optimization
- Inventory management
- Logistics management
- Vendor management
- Project management
- Process improvement
- Data analysis
- Systems: AS400, Blue Yonder, JDA, SAP, JDE, Copilot, Kinaxis, Datalliance
- Team collaboration
- Effective communication
Certification
WSET Level 2 - Wine and Spirits
Accomplishments
Leadership Award - Southern Glazers Wine and Spirits
Timeline
Sr. Director Replenishment
Southern Glazer's Wine and Spirits
2023.01 - 2026.02
Director, Replenishment
Southern Glazer's Wine and Spirits
2020.10 - 2022.12
Replenishment Manager
Southern Glazer's Wine and Spirits
2018.10 - 2020.09
Lead Analyst, Replenishment
Southern Glazer's Wine and Spirits
2016.01 - 2018.09
Sr. Supply Planner
Stanley Black & Decker
2014.07 - 2016.01
Demand Planner
Stanley Black & Decker
2012.10 - 2014.07
Supply Chain Specialist
Stanley Black & Decker
2010.07 - 2012.10
Women in Leadership -
Columbia University
Six Sigma Green Belt -
University of Miami
Bachelor of Science - Marketing Management And Research
UNAPEC
Associate of Science - Accounting And Finance
UNAPEC