Claudia Chavez
Aurora,US
Summary
Dynamic administrative and client service representative with over 15 years of experience in enhancing client transactions and resolving inquiries to boost service efficiency. Expert in cash handling, financial reconciliation, and mentoring new team members to elevate operational efficiency. Proficient in customer service, data entry, workflow optimization, and team leadership, aiming to foster strong client relationships and improve departmental performance.
Overview
15
15
years of professional experience
Work History
Lead Cashier
Napleton Porsche Of Westmont
Westmont, IL
07.2025 - 2026
- Managed payment transactions, including cash, credit cards, and checks, to maintain operational efficiency.
- Recorded and reconciled all payments within accounting systems to ensure accurate financial reporting.
- Posted loaner vehicle payments into general journal.
- Prepared daily bank deposits
- Processed refunds and exchanges in accordance with company policy.
- Trained and mentored new cashiers on operational standards and customer service excellence.
- Managed point-of-sale systems, troubleshooting technical issues to minimize transaction delays.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained filing systems, enhancing data retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Sales Assistant
Advantage Acura of Naperville
Naperville
10.2020 - 07.2025
- Accurately process payments and issue receipts, enhancing client transactions.
- Self-motivated, with a strong sense of personal responsibility.
- Conducted daily financial reconciliations and resolved discrepancies efficiently
- Posted daily gas receipts into general journal
- Prepared folders to include paperwork and tags for all new incoming vehicles
- Stocked in new vehicle inventory into database
- Calculated and verified new vehicle MSRP pricing based on trim models, factory options,
- Resolve inquiries and direct calls, boosting service efficiency.
- Address complaints professionally, fostering positive client relationships.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Mentored new team members in financial procedures and customer service protocols, enhancing department-wide operational efficiency.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with service advisors and team members to support smooth daily operations in a fast-paced environment.
Client Service Representative
Continental Acura of Naperville
Naperville
07.2016 - 10.2020
- Processed payments and issued receipts, ensuring accuracy and compliance.
- Performed end of day reconciliation reporting for cash, credit card, and customer transactions.
- Resolved customer complaints efficiently, enhancing satisfaction.
- Balanced cash drawers, maintaining financial integrity.
- Managed clerical tasks, such as photocopying, data entry, scanning, organizing and maintaining records, improving operational efficiency.
- Optimized service department efficiency through precise technician payroll computation and systematic processing of loaner vehicle documentation.
- Directed incoming calls, providing prompt and accurate information to clients about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Drove repeat customer engagement by educating customers on rewards program benefits and increasing enrollments.
- Trained new team members on best practices for client interaction and service delivery.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Sales Associate
Kate Spade
Aurora
10.2013 - 04.2020
- Advised customers on merchandise selection, enhancing sales through personalized service.
- Explained product features and care, ensuring informed purchasing decisions.
- Managed inventory and displayed merchandise, boosting visual appeal and sales.
- Processed transactions efficiently, maintaining accuracy in cash and credit handling.
- Drove personalised sales strategies and built lasting client relationships through targeted outreach, enhancing customer satisfaction and retention at Kate Spade's retail operations.
Sales Associate
Tommy Hilfiger
Aurora
05.2011 - 10.2013
- Trained team members, elevating service quality and operational efficiency.
- Drove sales through personalized product recommendations and superior customer engagement, while mentoring new team members in store operations and service excellence.
- Orchestrated visual merchandising strategies and inventory management, ensuring optimal product placement and stock levels to maximize sales opportunities.
- Fostered strong customer relationships through attentive service, detailed product knowledge, and efficient transaction processing while maintaining store standards.
Seasonal Sales Associate
Gap Outlet
Aurora, IL
10.2010 - 12.2010
- Provided product information and clarified store policies, improving customer satisfaction.
- Delivered personalized shopping experiences by assessing customer preferences and recommending suitable merchandise, enhancing customer satisfaction and loyalty.
- Partnered with team members to ensure optimal store presentation, restocking efficiency, and seamless customer service during high-traffic periods.
- Managed point-of-sale transactions accurately while handling multiple customer inquiries during peak holiday shopping periods.
Education
Associates of Science -
Waubonsee Community College
Aurora, IL12.2017
High School Diploma - undefined
East Aurora High School
Aurora, IL05.2012
Skills
- Customer Service
- Cash Handling
- Data Entry
- CDK Global
- AutoMate
- MyKaarma
- Microsoft Office
- Inventory Management
- Sales
- Payment Processing
- Conflict Resolution
- Time Management
- Team Leadership
- Organizational Skills
- Problem Solving
- Process Improvement
- Microsoft Excel
- Communication
- POS
- Workflow Optimization
- Customer Retention
Languages
English
Spanish
Timeline
Lead Cashier
Napleton Porsche Of Westmont
07.2025 - 2026
Administrative Sales Assistant
Advantage Acura of Naperville
10.2020 - 07.2025
Client Service Representative
Continental Acura of Naperville
07.2016 - 10.2020
Sales Associate
Kate Spade
10.2013 - 04.2020
Sales Associate
Tommy Hilfiger
05.2011 - 10.2013
Seasonal Sales Associate
Gap Outlet
10.2010 - 12.2010
High School Diploma - undefined
East Aurora High School
Associates of Science -
Waubonsee Community College