Claudia Coronado
San Jacinto,CA
Summary
Dynamic General Manager with proven expertise in operations management, cost analysis, and team building. Successfully implemented training programs that enhanced customer satisfaction and optimized workflow efficiency.
Overview
7
7
years of professional experience
Work History
General Manager
Carl's Jr
Riverside, CA
05.2024 - Current
- Directed daily operations, ensuring optimal staffing levels and efficient workflow management.
- Implemented cost control measures, enhancing profitability while maintaining service quality.
- Developed training programs for staff, improving team performance and customer satisfaction.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
- Oversaw inventory management processes, reducing waste and optimizing supply chain efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Leader
Carl's Jr
Riverside, CA
12.2023 - Current
- Supervised daily operations to ensure efficient service delivery and compliance with quality standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Oversaw inventory management, minimizing waste and optimizing stock levels for smooth operations.
- Implemented process improvements that enhanced workflow efficiency and reduced service time.
- Resolved customer complaints promptly, fostering positive guest experiences and satisfaction rates.
Warehouse Worker
Ross Distribution Center
Perris, CA
10.2020 - 05.2022
- Ensured accurate order picking and packing, adhering to safety and quality standards.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Collaborated with team members to streamline workflows and improve productivity.
Shift Leader
Carl's Jr
Duarte, CA
04.2019 - 09.2019
- Coordinated shift schedules to ensure adequate staffing during peak hours, maintaining operational flow.
- Monitored performance metrics, identifying trends to drive team accountability and improvement initiatives.
- Enforced safety protocols, ensuring a secure work environment for staff and patrons alike.
- Trained new employees and delegated daily tasks and responsibilities.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Training and development
- Staff training/development
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Motivation
- Labor cost controls
- Facility management
- Consistently meet goals
- Performance improvements
- Workflow planning
- Cost analysis and savings
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager
Carl's Jr
05.2024 - Current
Shift Leader
Carl's Jr
12.2023 - Current
Warehouse Worker
Ross Distribution Center
10.2020 - 05.2022
Shift Leader
Carl's Jr
04.2019 - 09.2019