Claudia Cox
Clearwater
Summary
- Use the best of my knowledge and ability to fulfill the team and company's mission.
- Use the best of my knowledge and ability to fulfill the team and company's mission. An ambitious leader, determined, positive and enjoys challenges to demonstrate and perform my sophisticated diligent skills completing assignments and work tasks in an organized, thorough, and professional manner. Recognized for establishing customer stability and growth in sales. Outstanding Jovial Customer Service Rep Professional with 8 years' experience and 7 years' experience in retail management. I am very dependable. A fast-paced troubleshooter. Determined and motivational. As well, quite logical and diligent. Great at anything I set my mind to. Authorized to work in the US for any employer
Overview
22
22
years of professional experience
Work History
STS/Customer Service Representative
PODS Enterprises LLC
Clearwater
06.2023 - Current
- Assisted customers with inquiries about PODS services and products.
- Provided detailed information on storage options and pricing plans.
- Resolved customer complaints efficiently through effective communication.
- Providing alternatives to keep the customer satisfied and booked with us.
- Maintaining metrics in correspondence to the companies goal every month.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled payment processing for services rendered promptly and accurately.
- Educated customers on PODS rental agreements and policies.
- Maintained accurate records of customer interactions and transactions.
- Coordinated scheduling for deliveries and pickups with customers.
Specialist CCS
Bloomingdale's Specialist CCS Macy's INC
03.2022 - 05.2023
- Receiving inbound calls to assist clients with their orders.
- Placing new orders for clients.
- Assisting with returns, and creating UPS labels to email clients.
- Discussing charges on credit cards, and processing price adjustments.
- Updating account info for clients and confirming loyalty rewards and points.
- Assisting and explaining our policies to clients.
- Maintaining a High Call Volume and CP60, keeping a low ACW time.
Customer Service Representative PRS
Neilsen
09.2021 - 02.2022
- Outbound and receive inbound calls, assisting panelists with technical issues related to their meter.
- Initiating welcome calls to welcome them to the panel.
- Coaching them and providing accurate feedback and updates of their meter wear, and where they can improve.
- Meet daily metrics goals, and set callbacks. Offer free accessories to promote wear.
Assistant Store Manager
Five Below
06.2020 - 03.2021
- Lead my team to provide outstanding customer service.
- Take customer calls. Deal with customer concerns and assist them in finding product needs.
- Keeping track of sales and weekly goals. Overall recovery of the entire store. Stocking and setting shelves to plan.
Agent - Customer Service Representative
24-7 Intouch
05.2019 - 03.2020
- Receiving inbound calls. Troubleshooting and accessing customers' issues and concerns.
- Generating options to assist with mediation between guest and host needs.
- Meeting daily and weekly metric goals. Maintaining high stats to assist with team goals as well.
Command Center Supervisor
Floor and Decor
04.2016 - 05.2019
- Responding to MS emails including requests and online orders.
- Creating transfers for LTLs. Pack and ship product to other stores and customers homes.
- Created FedEx labels and BOLs for R&L Carriers.
- Receiving product to fulfill customer orders and contact them.
- Answering phones. Greeting customers check them in to pick their orders.
Baby Registry Consultant Supervisor
Babies R Us
06.2014 - 04.2016
- Introducing new parents to our store and amazing products we offer to accommodate the baby and them.
- Setting up online accounts for them, discussing different savings and classes that can be offered, packaging and handing out complimentary gift bags, offering and signing up credit cards, answering phones, placing online orders.
Cashier / Stocker Part Time
Dollar Tree
06.2014 - 04.2016
- Greeting and assisting customers, Processing transactions, stocking shelves, unloading trucks, making bails, cleaning the warehouse.
Shift Leader
Dunkin Donuts
02.2013 - 06.2014
- Manage and assign duties to staff. Provide highly satisfactory customer service to all customers.
- Clean work area. Record inventory. Cashier, stock, work in walk-ins and freezer, unload distribution truck, daily test and temps of all machines to ensure accuracy, go over safety and new promotion with staff, lead our monthly meetings, change signs and prices, mix drinks, prep food and serve with a smile.
- Increased sales through word of mouth. Took cake orders providing jovial services over the phone. Managed 3 to 5 people a day.
Jewelry Manager
Sam's Club
03.2009 - 05.2014
- Very knowledgeable of semi precious gemstone, diamonds, and metal categories, general and special jewelry knowledge.
- Worked with my 2 staff members and showed them the initial setup of work area, print paper work out for specific layouts and changes.
- Account and record all new received items set items on holders, printed new tags for all items weekly.
- Always maintaining a clean fresh customer ready view, Keep supplies (bags, boxes, silk bags, etc. stocked, Kept safe and all cases locked at all times.
- Cashiered using POS Setup and placed special orders on Microsoft excel, used telazans (scan guns) recorded and conducted inventory, cleaned work area.
- While working at Sam's Club I implemented to display shoes and purses in front of the Jewelry Counter to help prevent theft and upsell alongside the Jewelry and perfume.
Lead Clean
International Labs
04.2007 - 02.2009
- Managed 1 employee and assigned them to clean certain machine items thoroughly.
- Go over cleaned products with Quality Control, Review and record a proper inspection.
- Tag and bag items, place in area clean and ready for next use, wash and hang work uniforms, Clean entire work area.
- Assembly line work (creating and and shipping) finalized product.
Bindery/Secretary
Cox Trader and Interco Pro / Auto Trader
10.2005 - 03.2007
- In my bindery position, worked on machine creating magazines, books, and advertisements.
- Stacked finalized accurate product on pallets that we wrapped tagged and shipped.
- As a Secretary I provided phone to phone customer services, filed paperwork, accepted applications, conducted interviews, Used computer skills to document sales and orders.
School Teacher
Police Athletic League
08.2004 - 05.2006
- Assigned academic studies to 50 students, recorded child's performance levels.
- Conducted conferences with parents, Went over questions and weakness of students' overall education.
- Spoke to them politely getting to know them on personal levels to meet their educational needs, and loved and cared for them all.
Education
GED -
Pearson Education Center
Skills
- Merchandising
- Google Docs/ Sheets
- Typing 45 WPM
- Soft Skills
- Remote/ Work From Home
- Zoom/Teams /Slack
- Microsoft Outlook /Office/Word
- Excel
- Retail Management / Store Management
- Team Lead
- Customer Service 17yrs
- Troubleshooting/Tech Support
- Mentoring/Trainer
- Customer service
- Payment processing
- Complaint resolution
- Order management
- Product knowledge
- Customer relationship management
- Data entry accuracy
- Call handling efficiency
- Time management
- Active listening
- Problem solving
- Communication skills
- Conflict resolution
References
- Nicole Ballero, HR Manager, 5042310888, Quest Diagnostics
- Eddie McDole, Landscaped for, 7273203773, P and B Plumbing
- Caroline Brown, Program Coordinator, 7275330730, Volunteered For HighPoint Family Pride
- Margo Adams, Executive Director, 7275330730, Stars Program (daycare)
Timeline
STS/Customer Service Representative
PODS Enterprises LLC
06.2023 - Current
Specialist CCS
Bloomingdale's Specialist CCS Macy's INC
03.2022 - 05.2023
Customer Service Representative PRS
Neilsen
09.2021 - 02.2022
Assistant Store Manager
Five Below
06.2020 - 03.2021
Agent - Customer Service Representative
24-7 Intouch
05.2019 - 03.2020
Command Center Supervisor
Floor and Decor
04.2016 - 05.2019
Baby Registry Consultant Supervisor
Babies R Us
06.2014 - 04.2016
Cashier / Stocker Part Time
Dollar Tree
06.2014 - 04.2016
Shift Leader
Dunkin Donuts
02.2013 - 06.2014
Jewelry Manager
Sam's Club
03.2009 - 05.2014
Lead Clean
International Labs
04.2007 - 02.2009
Bindery/Secretary
Cox Trader and Interco Pro / Auto Trader
10.2005 - 03.2007
School Teacher
Police Athletic League
08.2004 - 05.2006
GED -
Pearson Education Center