Claudia Cruz
Garfield,NJ
Summary
To use my training and experience of the most advanced facial and waxing techniques to give guests the highest quality of service that they deserve. Moreover, to provide an environment to promote well being, and to understand the guests as a whole to be able to provide them with treatment specific to their needs.
Overview
9
9
years of professional experience
Work History
Hostess Manager
La Havana 59
Moonachie, New Jersey
08.2015 - Current
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Championed hostess development paths to support career goals.
- Collaborated with managers from other departments to coordinate large parties or events.
- Assisted staff by serving food and beverages or bussing tables.
- Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.
- Resolved any complaints or issues with customers quickly and professionally.
- Delegated work to staff, setting priorities and goals.
- Ensured that all guests received prompt, courteous attention from the hostesses.
Waxing Specialist
European wax center
Westwood, New Jersey
09.2020 - 11.2022
- Educated clients on skincare techniques based on skin type and individual needs.
- Developed new styles and techniques.
- Adhered to safety protocols while administering waxing treatments.
- Followed strict hygiene procedures before, during, and after each treatment.
- Greeted customers and provided excellent customer service.
- Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Maintained a professional environment in the waxing area by ensuring all supplies were stocked, clean, and organized.
Hostess/Restaurant Server
Conga Cafe
Union City, New Jersey
10.2016 - 04.2017
- Assisted in preparing the restaurant for opening and closing shifts.
- Took reservations from patrons by phone or online.
- Greeted guests warmly upon arrival, seating them promptly.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Stocked server areas with supplies before, during and after shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Esthetician -
Parisian Beauty Academy, Paul Mitchell School
Hackensack, NJ11-2018
High School Diploma -
Union City High
Union City, NJ06-2017
Skills
- Wax Specialist for 3 years
- Advanced skin care skills such as facial massages, chemical peels, masks, waxing and hair removal
- Certified Makeup application skills that are both practical and artistic
- Keeping a clean and sterile work station
- Exceptional communication and guest service skills
- Record keeping, collection of payments, inventory,
- customer service, management skills and general business skills
Timeline
Waxing Specialist
European wax center
09.2020 - 11.2022
Hostess/Restaurant Server
Conga Cafe
10.2016 - 04.2017
Hostess Manager
La Havana 59
08.2015 - Current
Esthetician -
Parisian Beauty Academy, Paul Mitchell School
High School Diploma -
Union City High