Hillary Makaya
North Richland Hills,TX
Summary
Developed skills in managing teams and optimizing guest interactions in high-paced hospitality environment. Transitioning to new field, seeking to leverage strengths in leadership and customer relations. Focused on creating positive and efficient operational outcomes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Hostess Manager
Karma
Zimbabwe
04.2023 - 02.2025
- Managed reservations and waitlists using OpenTable, ensuring efficient guest service.
- Implemented strategies to improve guest satisfaction scores through feedback analysis.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Leveraged technology and social media to better reach and communicate with guests.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Enhanced customer service based on feedback from guests.
Education
High School Diploma - Business Accountancy
High Achievers Coach
Harare, Zimbabwe 11.2019
Skills
I am a professional model
I am a skin care specialist
Timeline
Hostess Manager
Karma
04.2023 - 02.2025
High School Diploma - Business Accountancy
High Achievers Coach