Maria Mendez
New York,NY
Summary
Proven multitasker and team collaborator, I excelled at Greeteers by enhancing customer satisfaction and increasing restaurant efficiency. Skilled in customer service and detail orientation, I adeptly managed high-pressure situations, significantly contributing to team success through effective communication and a professional appearance.
Overview
15
15
years of professional experience
Work History
Hostess Manager
Greeteers , Answer Phones and Reservations.
New York, New York
10.1990 - 04.2005
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
Washington Irving
New York, NY06.1984
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Team player mentality
Adaptable to change
Detail Oriented
Professional Appearance
Runner
Jogging or running is an appealing exercise because it doesn't cost a lot to take part and you can run at any time that suits you. Moreover, running helps my overall health and it fun because you can join a runners club participate in fun runs, athletics races or marathons.
Languages
English
Full Professional
Spanish
Full Professional
Interests
Travel , shopping , and walking
Timeline
Hostess Manager
Greeteers , Answer Phones and Reservations.
10.1990 - 04.2005
High School Diploma -
Washington Irving
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