Gala Pellegrini
Miami
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
1
1
year of professional experience
Work History
Hostess Manager
Zeru Miami
12.2024 - Current
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Leveraged technology and social media to better reach and communicate with guests.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Conducted routine performance evaluations for hostess staff members, identifying areas for improvement and growth opportunities.
- Liaised with senior management to attract, develop and retain staff.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Host
Costa Med
12.2024 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Busser
Manta Wynwood
09.2024 - 02.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Server
The Knife Bayside
06.2024 - 12.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Aqva Restaurant
10.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Colegio Nacional
Argentina12-2001
Skills
- Guest relations
- Exceptional customer service
- Professional appearance
- Customer service
- Team collaboration
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Hostess Manager
Zeru Miami
12.2024 - Current
Host
Costa Med
12.2024 - 03.2025
Busser
Manta Wynwood
09.2024 - 02.2025
Server
The Knife Bayside
06.2024 - 12.2024
Server
Aqva Restaurant
10.2023 - 05.2024
High School Diploma -
Colegio Nacional
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