Enerta Hoxha
Waterbury,CT
Summary
Seasoned Hostess known for high productivity and efficient task completion. Possess specialized skills in customer service management, team work, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure guest satisfaction and team cohesion. Committed to leveraging these abilities to contribute positively to any hospitality setting.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Hostess Manager
Teddy bs restaurant
Bethany, Connecticut
05.2021 - 05.2024
- Managed front-of-house operations for a busy dining environment.
- Trained and supervised host staff in customer service techniques.
- Coordinated table assignments to optimize guest flow and seating efficiency.
- Cleaned front of house
- Food runner
- Sat customers down
- Packed to go take out containers
- Communicated effectively with kitchen and waitstaff to enhance service delivery.
- Monitored cleanliness and organization of the entrance and waiting areas.
- Verified completion of cleaning, maintenance, housekeeping and side-work duties.
Education
Master of Science - Philosophy
Fan.s.noli
09.2011 - 09.2016
Skills
- Customer service
- Staff training
- Front-of-house operations
- Table assignment coordination
- Guest flow management
- Attention to detail
- Time management
- Problem solving
- Organizational skills
- Guest relations
- Takeout order processing
- Hygiene standards
- Food safety compliance
Timeline
Hostess Manager
Teddy bs restaurant
05.2021 - 05.2024
Master of Science - Philosophy
Fan.s.noli
09.2011 - 09.2016