Linda O'Mara-Liske
Farmington,MI
Summary
Experienced in leading front-of-house operations with emphasis on customer satisfaction, team management and optimized workflow. Strengths lie in strong communication skills, conflict resolution and maintaining high standards of service. Demonstrated success in transforming hostessing teams to improve efficiency and guest experience. Known for creating welcoming atmospheres that have consistently enhanced customer loyalty and positive reviews. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
2
2
years of professional experience
Work History
Hostess Manager
O'mara's Irish Pub
Berkeley, MI
04.2023 - Current
- Trained new hostesses in customer service and job duties.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Resolved any complaints or issues with customers quickly and professionally.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Managed inventory of supplies such as menus, condiments, linens.
- Maintained a clean and organized work environment for the hostesses at all times.
- Organized promotional activities to increase customer traffic during slow periods.
Education
High School Diploma -
Farmington High School
Farmington, MI06-2024
Skills
- Menu knowledge
- Guest Relations
- Workplace Safety
- Food Safety Compliance
- Table management
- Takeout order processing
- Reservation Management
- Employee Scheduling
- Menu design
- Relationship Building
- Event Coordination
- Strategic Planning
- Calendar and Scheduling Software
- Serve customers
- Excellent Communication
Affiliations
Scientist
Athlete
Accomplishments
National Honor Society
Letter In Academics
Timeline
Hostess Manager
O'mara's Irish Pub
04.2023 - Current
High School Diploma -
Farmington High School
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