Audrey Smith
Memphis,TN
Summary
Seasoned Hostess Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure guest satisfaction and team cohesion. Committed to leveraging these abilities to contribute positively to any hospitality setting.
Overview
12
12
years of professional experience
Work History
Hostess Manager
Saltwater Crab
Memphis
06.2019 - Current
- Collaborated with colleagues to coordinate large parties or events.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Maintained a clean and organized work environment for the hostesses at all times.
- Multitasking to answer the phone, seat customers, take Togo orders and manage my team
- Trained new hostesses in customer service and job duties.
- Resolved any complaints or issues with customers quickly and professionally.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
Cashier
Big Lots
Memphis, TN
03.2018 - 08.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
Cashier
Peanut Shoppe
Memphis, TN
09.2012 - 12.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift certificates or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Some College (No Degree) - Culinary Arts
Southwest Tennessee Community College
Memphis, TNSkills
- Guest Relations
- Menu knowledge
- Employee Scheduling
- Reservation Management
- Hygiene standards
- Workplace Safety
- Sales Promotion
- Takeout order processing
- Quality Assurance
- Quality Control
- Money Handling
- Recruitment
- Relationship Building
- Staff Supervision
- Performance Improvement
- Employee Supervision
- Strategic Planning
- Event Coordination
- Collaboration and Teamwork
- Critical Thinking
- Effective Communication
- Calm and Pleasant Demeanor
- Professional Demeanor
- Customer Service
- Active Listening
- Adaptability
- Delegating Assignments and Tasks
- Task Prioritization
- Reliability
- Customer Retention
- Front of House Management
Timeline
Hostess Manager
Saltwater Crab
06.2019 - Current
Cashier
Big Lots
03.2018 - 08.2019
Cashier
Peanut Shoppe
09.2012 - 12.2017
Some College (No Degree) - Culinary Arts
Southwest Tennessee Community College