Claudia Derisse
Brooklyn
Summary
Qualified specializing in personal care and related services under direction, instruction and supervision of registered nurses. Skilled at providing mobility support, administering medications and organizing appointments. Diligent about keeping areas clean and organized to maintain a healthful, safe environment.
Overview
14
14
years of professional experience
Work History
Director Care Coordinator
Carelink Health Care
01.2025 - Current
- Case acceptance: communicate with contract to accept MLTC, CHHA, NHTD, PED's cases via email and broadcast cases in HHAEX.
- Pre-billing: ensure caregivers are POC compliance, approved and enter, adjusting overlapping and unbalanced visits for CDPAP/PCA patients before the billing cycle ends.
- Authorization: obtaining and entering auths in HHAEX, merging duplicate profiles, running eligibility report. running unauthorized report to ensure auths are in correctly.
- Additional Reports: over and under utilized, schedule vs actual, discharge report, active pt's without schedule, holds and hospitalized report, etc.
- Developed high-performing teams by providing consistent directive to delegate my team, ensuring my team staffs same day and temp out visits for future, ensuring my team response to emails from different depts in adequate time, deescalating difficult situations my team may encounter, assist with staffing hard, short hrs DTS areas.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Supervisor Care Coordination
Preferred Homecare
05.2020 - 01.2023
- Oversaw daily operations of the Team, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Run daily reports to ensure metrics are being met, services are being provided accordingly.
- Utilized all aspect of HHAEX to facilitate communication to contract.
HHA COORDINATOR
Preferred homecare
05.2020 - 01.2025
- Maintain and stabilize case load of over a hundred patient
- Communication with contracts, family members, clients, intake sources, HHA aides and healthcare providers, follow up on DOH complaints
- Knowledgeable on HHA exchange
- Update schedules to reflect authorization, crate masterweeks, update alerts, clear out/follow up on EVV's, for over hundreds of patients
- Plan for HHA services to patient including last minute coverage, communicate effectively with patients and their families
- Ability to define problems/tasks, collect data and document all communication, resolve any issues
MEDICAL CARE COORDINATOR
Independent Living
02.2016 - 09.2019
- Processed medical record and medical providers in database
- Train staff on policies and procedures to standardize delivery of care
- Trained on background check and scheduling staff for orientation
- Create medical consults for clinical appointment/ schedule daily appointment
- Supervised administrative staff on adl and delivering consistent coaching and mentoring to improve job efficiency
- Contact the pharmacy regularly to ensure that medication are being delivered
- Optimized case and clinical management and recommended plans to improve safety and health programs
- Perform other related activities requested by management
- Great organization skills and problem solving skills
STAFFING COORDINATOR
best care inc
11.2010 - 03.2016
- Created and modified job descriptions within all departments
- Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals
- Addressed employee harassment allegations, work complaints and other concerns diligently
- Guided clients on how to conduct background checks and verify references
- Supported human resources, controlling resume flow within applicant tracking system
- Evaluated staff performance at multiple facilities and made recommendations for training improvement
- Provided insight regarding job duties to optimize productivity
Education
Associate of Science - Liberal Arts And Sciences
Medgar Evers College Of The City University Of New York
Brooklyn, NY09.2019
Associate of Science - Nursing
St Paul's Nursing School
Queens, NY09.2021
Skills
- Care plan management
- Client documentation
- Client safety and first aid
- Behavior redirection
- Community activities
Languages
Creole
English
Timeline
Director Care Coordinator
Carelink Health Care
01.2025 - Current
Supervisor Care Coordination
Preferred Homecare
05.2020 - 01.2023
HHA COORDINATOR
Preferred homecare
05.2020 - 01.2025
MEDICAL CARE COORDINATOR
Independent Living
02.2016 - 09.2019
STAFFING COORDINATOR
best care inc
11.2010 - 03.2016
Associate of Science - Nursing
St Paul's Nursing School
Associate of Science - Liberal Arts And Sciences
Medgar Evers College Of The City University Of New York
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