Claudia Duarte
Yuma,Az
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Goodwill Of Central And Northern Arizona
06.2013 - Current
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals. Monitors daily product levels (floor work, as-is, recycle, trash, seasonal back stock) to achieve bottom line sales budget against targets. Ensures payroll costs and operating costs are managed to budget. Ensures team members deliver excellent customer service to donors and customers. Partners with community businesses and organizations to promote Goodwill's mission. Ensures that the Production Team processes, prices, and displays products per company standards and to achieve store goals. Under the direction of the Area Manager, partners with other store locations to distribute donations, team members, and leadership to maximize area performance. Ensures that team members are working per company standards and procedures. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Builds high-performing team. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Bachelor of Science Business Administration.
11.2024
High School Diploma -
2004
Skills
- Staffing Requirements
- Customer Order Management
- Performance Oversight
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Payroll Administration and Timekeeping
- Leadership Development
- Accounts Payable and Accounts Receivable
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager - Goodwill Of Central And Northern Arizona
06.2013 - Current
Western Governors University - Bachelor of Science, Bachelor of Science Business Administration.
Cibola High School - High School Diploma,
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