Open To Work
Claudia Duksa
Southington
Work Preference
Summary
Customer-centric professional with nearly 10 years of Customer Service and Sales Support experience. Known for improving team performance, dependability, and punctuality. Focused, adaptable, and able to work well under pressure. Quickly learns new technology and applications. Entrepreneurial-minded, detail-oriented, and driven to succeed.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Yarde Metals (A Reliance Inc. Company)
11.2023 - Current
- Appointed to manage incoming donation and sponsorship requests
- Prepares and verifies legitimacy of donor and nonprofit inquiries, ensuring compliance and trust
- Reviews nonprofit submissions for eligibility with the Director of Human Resources to confirm eligibility and organizational fit
- Coordinates with senior accountant to issue approved donation and sponsorship disbursements on schedule
- Develops presentations and sales reports for executive team, enhancing decision-making processes
- Assists the Marketing Manager with trade show preparations and swag requests
Customer Service Representative
Raymour & Flanigan Furniture & Mattresses
05.2021 - 11.2023
- Received Associate of the Month recognition for exceptional customer service and teamwork in July 2022.
- Utilized retail POS software to schedule deliveries efficiently and enhance customer satisfaction
- Coordinated with Credit Department on financed orders to ensure seamless processing
- Monitored balance dues and filled order statuses to drive increased sales revenue
Sales Coordinator
Lyman Products Corp
05.2019 - 05.2021
- Created ad-hoc and daily order/shipment reports for National Sales Manager and CEO to maintain operational flow
- Coordinated quotes, purchase order entries, and RMA requests for distributors to streamline order processing
- Scheduled three trade-show shipments for seven consecutive shows, reducing carrier pickups and packing time
Customer Service Representative
O.F. Mossberg and Sons, Inc.
06.2016 - 05.2019
- Handled purchase order entry and warranty support while delivering technical assistance to enhance customer satisfaction
- Resolved e-commerce issues by tracking shipments, reporting inventory discrepancies, and correcting order fulfillment errors
- Provided product information and pricing to U.S. and Canadian customers, supporting sales team efforts
Client Associate
Merrill Lynch Wealth Management / Bank of America
07.2015 - 02.2016
- Established and nurtured client relationships aged 25 to 100 via phone and email, ensuring alignment with financial goals
- Handled confidential information while facilitating fund transfers through online accounts, checks, and domestic/international wire transfers
- Processed annual distributions to support retirement objectives, ensuring compliance with IRS guidelines and deadlines
- Received the Bank of America Global Recognition Award for exceptional client service.
Education
Bachelor of Business Administration (BBA) - Entrepreneurial Management, Spanish and Iberian Studies
Texas Christian University (TCU), Neeley School of Business
Fort Worth, TXSkills
- Executive C-Suite and multi-departmental support
- Customer service
- CRM systems
- Microsoft 365
- Documentation and recordkeeping
Timeline
Administrative Assistant
Yarde Metals (A Reliance Inc. Company)
11.2023 - Current
Customer Service Representative
Raymour & Flanigan Furniture & Mattresses
05.2021 - 11.2023
Sales Coordinator
Lyman Products Corp
05.2019 - 05.2021
Customer Service Representative
O.F. Mossberg and Sons, Inc.
06.2016 - 05.2019
Client Associate
Merrill Lynch Wealth Management / Bank of America
07.2015 - 02.2016
Bachelor of Business Administration (BBA) - Entrepreneurial Management, Spanish and Iberian Studies
Texas Christian University (TCU), Neeley School of Business