Claudia Duran
Chicago,IL
Summary
Dynamic leader with a proven track record at Kitchen, where I spearheaded a team to enhance customer satisfaction and streamline operations. Expert in customer service and time management, I significantly improved team performance and profitability through strategic mentoring and cost control. Skilled in decision-making and team leadership, I excel in fast-paced environments, ensuring top-notch service delivery.
Overview
6
6
years of professional experience
Work History
Maneger
Kitchen
01.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Roosevelt University
Chicago, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Full Professional
Timeline
Maneger
Kitchen
01.2019 - Current
Roosevelt University
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