Gregory Thomas
4412 Ne Sunnybrook Ln,MO
Summary
Dynamic manager with a proven track record at Wingstop, excelling in operational efficiency and customer service. Skilled in inventory management and team training, I enhanced employee performance and streamlined processes, resulting in improved productivity and customer satisfaction. Committed to fostering a collaborative work environment and achieving team goals through effective decision-making.
Overview
2
2
years of professional experience
Work History
Maneger
Wingstop
Kansas City, MO
08.2025 - Current
- Oversaw daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices, minimizing waste and optimizing stock levels.
- Developed staff schedules to align with peak business hours, enhancing workforce efficiency.
- Established quality control measures for food preparation, ensuring compliance with health regulations.
- Enhanced employee performance by conducting regular feedback sessions and goal-setting initiatives.
- Led initiatives to improve operational workflows, resulting in streamlined processes and increased productivity.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Warehouse Worker
Walgreen's Distribution Center
Liberty, MO
12.2023 - 06.2025
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse premises.
- Conducted quality checks on incoming shipments to ensure product accuracy and integrity.
- Assisted in inventory management by labeling and organizing products for streamlined access.
- Maintained cleanliness of work areas, adhering to safety regulations and operational standards.
- Collaborated with team members to optimize workflow and enhance overall productivity.
- Executed order picking and packing tasks, ensuring timely dispatch of customer orders.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
High School Diploma -
Winnetonka High School
5815 NE 48th Street, Kansas City, Missouri05.2024
Skills
Customer service
Inventory management
Team training
Operational efficiency
Order fulfillment
Equipment operation
Material handling
Task prioritization
Collaboration skills
Decision-making
Goal setting
Relationship building
Cross-functional teamwork
Timeline
Maneger
Wingstop
08.2025 - Current
Warehouse Worker
Walgreen's Distribution Center
12.2023 - 06.2025
High School Diploma -
Winnetonka High School