Karina Sanchez
San Antonio,TX
Summary
Demonstrated ability to assess team member skillsets and assign tasks to enhance operational efficiency. Conducted performance reviews and resolved employee conflicts by providing guidance on company policies. Provided leadership during organizational changes, coaching team members to improve job performance and customer service. Developed strategies based on customer feedback to increase satisfaction and loyalty while maintaining accurate employee records.
Overview
4
4
years of professional experience
Work History
Maneger
J&Y Cleaning Sercices
San Antonio
2021.06 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Fox Tech High School
San Antonio2021-05
Skills
- Team leadership
- Employee training
- Coaching and mentoring
- Time management
- Decision-making
- Staff management
- Goal setting
- Customer service
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Maneger
J&Y Cleaning Sercices
2021.06 - Current
High School Diploma -
Fox Tech High School