Sherry B. Edwards
Jackson Springs,NC
Summary
I am a dedicated and results-driven retail professional with over 20 years of experience in store management, known for leading high-performing teams, driving operational excellence, and implementing effective merchandising strategies that boost profitability. Throughout my career, I’ve maintained a strong focus on delivering exceptional customer service, believing it to be the foundation of any successful business. My leadership style is rooted in clear communication, consistency, and accountability—creating a positive and productive work environment where team members feel supported and motivated. With a sharp attention to detail, the ability to multitask under pressure, and a proven track record of sound decision-making, I consistently ensure both team and company goals are met with excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Store Manager and Assistant Manager
Tractor Supply
Biscoe And Midland, NC
05.2017 - Current
- Process information / merchandise through system and POS Register system.
- Communicate effectively with team members and customers.
- Implemented efficient systems for tracking stock movement.
- Ensured compliance with safety regulations and company policies.
- Read, write, and count to accurately complete all documentation which includes daily deposits.
- Freely access all areas of the store including sales floor, side lot, stock area and register area.
- Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer and cash register.
- Squat, bend, stoop and climb ladders.
- Move and transfer merchandise generally weighing 50 pounds throughout the store. Including loading product in customers vehicles as needed.
- Work varied hours, days, night and weekends as business dictates, plus six days a week during peak seasons in the spring and fall.
- Work a minimum of 40 hours per week.
- Stand and walk for long periods of time often up to four hours straight without a break.
- Travel to other store locations and to company functions.
- Makes team schedule, follows payroll guidelines, supports sales initiatives and directives.
- The ability to motivate others to achieve company goals.
- Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
- Utilize strong verbal and written communication skills.
- Train and develop team members on all areas of the store.
- Assist Store Manager in hiring process.
- Oversees 10 to 15 team members.
Assistant Manager
Food Lion
Raleigh, NC
09.2016 - 03.2017
- Responsible for assisting the Store Manager in daily operations.
- Accountable for all grocery associates.
- Performs all responsibilities of the Store Manager when not present.
- Manage and develop associates to adherence to Standard Practice, policies, and procedures.
- Maintain proper ordering procedures as well as merchandising standards.
- Monitor shrink and ensure money and inventories are accounted for.
- Hiring, scheduling and performance appraisals.
- Coaching, developing and leading associates.
Assistant Manager
Harris Teeter
Whispering Pines, NC
02.2016 - 07.2016
- Company Overview: ACSM
- Supervising the front end associates.
- Directing customer traffic flow in order to keep lines moving.
- Completing management overrides at the register.
- Assist customers at the customer service desk with returns, customer concerns, lottery, Western Union, as well any other customer needs.
- Had to complete all areas of the accounting office.
- Complete the frontend schedule as needed.
- Assist in the hiring process with the Customer Service Manager.
- Ensured breaks and lunches were given out at appropriate times.
- ACSM
Preload Supervisor
UPS
Southern Pines, NC
03.2014 - 02.2016
- Supervise seven to ten part time package handlers.
- Responsible for training, developing, and holding each employee responsible for safety, production and attendance.
- Maintaining productivity when loading package cars as well as accuracy to ensure great customer service.
- Responsible for meeting all guidelines and standards for accuracy and productivity.
- Timely completion of daily/monthly paperwork and computer tasks.
Assistant Manager / Shift Manager
Rite Aid
Pinehurst, NC
06.2013 - 01.2014
- Assist the Store Manager in daily retail operations.
- Drive sales and profitability by providing superior customer and associate experience.
- Responsible for store weekly and monthly merchandising as well as planogram changes.
- Oversee Shift Managers performance and gives daily guidance.
- Analyzes operating reports and makes suggestions for improvement.
- Assists in the Pharmacy when needed.
- Performs daily office and register functions including manager approvals and daily deposits.
- Opens and closes store at appropriate times.
Store Manager
Food Lion
Aberdeen, NC
05.2003 - 01.2012
- Promoted from Customer service Sales Manager to Store Sales Manager shortly after completing the Store Manager training program in 2005.
- Interviewed job candidates and made staffing decisions. Managed staff of 38 associates, 5 department managers and 1 Assistant Manager.
- Instructed staff on appropriate handling of difficult and complicated sales.
- Hired, trained and evaluated performance in sales and marketing on the department manager level.
- Scheduled and led weekly store meetings for all department managers. Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the District Manager regarding all store and staff issues.
- Analyzed profit and loss performance reports.
- Increased same store sales volume by 3% over 2012. Conducted store inventories once per 6 months.
Customer Service Sales Manager
Food Lion
Troy, Biscoe, Southern Pines, Aberdeen
01.1995 - 01.2002
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peaks and lulls in customer services.
- Interviewed, hired and trained staff on operating procedures and company service standards.
- Resolved associate performance issues and service delivery issues by statistical reports.
- Helped to fostered an environment which encouraged continual process improvements.
- Responsible for total store in the absence of the Store Manager.
Education
Business Administration -
Stanly Community College
05.2025
Certificate - Dental Assistant I
Sandhills Dental Career Center
Aberdeen, NC01.2013
Certificate - Cosmetology
Sandhills Community College
Pinehurst, NC01.2000
High School -
West Montgomery High School
Mt. Gilead, NC01.1993
Skills
- Effective communication
- Project management
- Staff development
- Retail operations management
- Team building
- Team Player
- Customer service
- Inventory management
Certification
- Certificate Dental Assistant I
- OSHA Training for Dental Employees
- Dental X Ray Certified
- CPR Certified 2013 2015
References
- Keith Kelly, Food Lion Store Manager, 9106906225
- Alan Williams, Food Lion Assistant Manager, 9107474894
- Branden Goetsch, Food Lion Store Manager, 9194981961
- Leslie Ratkowski, Friend, 9199153929
Timeline
Store Manager and Assistant Manager
Tractor Supply
05.2017 - Current
Assistant Manager
Food Lion
09.2016 - 03.2017
Assistant Manager
Harris Teeter
02.2016 - 07.2016
Preload Supervisor
UPS
03.2014 - 02.2016
Assistant Manager / Shift Manager
Rite Aid
06.2013 - 01.2014
Store Manager
Food Lion
05.2003 - 01.2012
Customer Service Sales Manager
Food Lion
01.1995 - 01.2002
Business Administration -
Stanly Community College
Certificate - Dental Assistant I
Sandhills Dental Career Center
Certificate - Cosmetology
Sandhills Community College
High School -
West Montgomery High School