Claudia Escamilla
Los Angeles,CA
Summary
A multi-faceted, highly motivated, administrative professional with 6+ years of progressive experience and a passion for the healthcare industry. Organized and diligent with excellent written, oral, and interpersonal communication skills, motivated to work with patients, families and care teams. Seeking a career with a company in which I can apply my experience, have the opportunity to learn new skills, and be part of a team-oriented organization.
Overview
8
8
years of professional experience
Work History
PATIENT CARE COORDINATOR/SURGICAL COORDINATOR
Tansavatdi Facial Plastic Surgery
2022.10 - Current
- Contacted and screened all prospective patients via the intake process.
- Scheduled surgical consultations and coordinated with surgical centers to schedule surgeries appropriately.
- Collected payments up to $90,000 per surgery, ensuring timely and accurate revenue management.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
ECM LEAD CARE MANAGER
St John's Community Health SJWCFC
2021.02 - 2022.10
- Outreached and enrolled members in enhanced care management program.
- Managed and assessed a 60-70 patient caseload on a monthly basis.
- Managed crises effectively by remaining calm under pressure while coordinating necessary resources in a timely manner.
- Improved staff efficiency by providing thorough training and continuous support in daily tasks and responsibilities.
- Ensured the highest level of patient satisfaction with consistent communication, compassionate interactions, and timely responses to concerns.
- Worked with leadership and providers to determine the needs of high acuity patients.
- Provided linkages to medical, psychiatric, social, educational and other services to members as needed.
- Reported and maintained accurate record keeping, client tracking, data collection via eClinical Works program.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
SURROGATE COORDINATOR
Elite Women Surrogate EWS
2017.01 - 2021.02
- Assisted in coordinating the Surrogate Program by screening prospective surrogates for a future match with intended parent(s)
- Reached out to potential surrogates via phone and email
- Performed intake questionnaires via phone call and Skype/Facetime
- Requested and reviewed medical records
- Ran criminal background checks and presented surrogate candidates to potential intended parent(s)
- Provided outstanding customer service to both the surrogate and intended parent(s) whether it was in person or by telephone.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
DIRECTOR OF SURROGATE PROGRAM
American Fertility Consulting AFC
2019.05 - 2020.01
- Coordinated the Surrogate Program and oversaw various surrogate coordinators
- Ensured that the program was running smoothly at all times
- Ran marketing for program and recruited prospective surrogates
- Created matches and presented qualifying candidates to intended parent(s).
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Education
Bachelor of Science - Communications
California State University, Los Angeles
Los Angeles, CA05.2022
High School Diploma -
Maywood Academy High School
05.2013
Skills
- Basic Life Support for Health Care Providers (BLS)
- Bilingual (Spanish)
- Case Management
- Billing/Coding
- Patient Relations
- Insurance Verification
- Medical Terminology
- Patient Records Management
- Team Management and Collaboration
- Problem-solving abilities
- Effective Communication
Timeline
PATIENT CARE COORDINATOR/SURGICAL COORDINATOR
Tansavatdi Facial Plastic Surgery
2022.10 - Current
ECM LEAD CARE MANAGER
St John's Community Health SJWCFC
2021.02 - 2022.10
DIRECTOR OF SURROGATE PROGRAM
American Fertility Consulting AFC
2019.05 - 2020.01
SURROGATE COORDINATOR
Elite Women Surrogate EWS
2017.01 - 2021.02
Bachelor of Science - Communications
California State University, Los Angeles
High School Diploma -
Maywood Academy High School
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