Claudia Espinoza
Sun City Center
Summary
Dynamic Bartender Shift Manager with a proven track record at Mexico Lindo Bar & Grill, excelling in conflict resolution and inventory management. Enhanced team performance through effective training and implemented cost-control measures, significantly improving profit margins while ensuring exceptional customer satisfaction. Committed to service excellence and compliance with health regulations.
Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.
Overview
13
13
years of professional experience
Work History
Bartender Shift Manager
Mexico Lindo Bar & Grill
04.2017 - 12.2021
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders, enhancing team performance and service quality.
- Developed and implemented efficient inventory control processes to reduce waste.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Bartender
Club Bamboo
11.2013 - 12.2015
- Implemented cost-control measures that improved profit margins while maintaining product quality.
- Fostered strong relationships with patrons, enhancing guest experience and encouraging repeat business.
- Collaborated with management to streamline bar operations, resulting in increased efficiency during peak hours.
- Mentored junior staff on customer service best practices, improving team performance and morale.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Club 935
06.2009 - 02.2012
- Managed high-volume drink orders in fast-paced environment, ensuring timely service and customer satisfaction.
- Trained new bartenders on cocktail preparation and bar operations to maintain quality standards.
- Developed unique cocktail recipes that enhanced menu offerings and attracted diverse clientele.
- Oversaw inventory management, minimizing waste through effective stock rotation and ordering practices.
VIP Bottle Server
Club 935
12.2008 - 06.2009
- Delivered exceptional customer service to VIP clients, ensuring a memorable experience.
- Managed beverage orders and inventory for private events, maintaining high standards of quality.
- Collaborated with bartenders to create innovative cocktail presentations tailored to client preferences.
- Trained new staff on service protocols and best practices for upscale environments.
Education
High School Diploma -
South Point High School
Belmont, NC06-2007
Skills
- Ensuring hygiene compliance
- Sales enhancement techniques
- POS system operation
- Inventory management
- Conflict resolution
- Skilled in addressing customer complaints
- Transaction management
- Service excellence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender Shift Manager
Mexico Lindo Bar & Grill
04.2017 - 12.2021
Bartender
Club Bamboo
11.2013 - 12.2015
Bartender
Club 935
06.2009 - 02.2012
VIP Bottle Server
Club 935
12.2008 - 06.2009
High School Diploma -
South Point High School