Claudia Fernandez
Miami,FLORIDA
Summary
Dynamic mental health professional with extensive experience at Citrus Health Network, excelling in crisis intervention and patient-focused care. Proven ability to enhance customer satisfaction and collaborate with interdisciplinary teams. Skilled in documentation and maintaining professional boundaries, ensuring high-quality service delivery and improved health outcomes for clients.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
6
6
years of professional experience
Work History
Behavior Health Technician
Citrus Health Network
06.2024 - Current
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded it to the correct personnel for review.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Facilitated on-site activities, support groups, and outings for clients.
Manager
Health Quality Medical Services
02.2021 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated effectively with patients and families regarding treatment options, progress updates, and discharge planning strategies.
- Collaborated with multidisciplinary teams to develop comprehensive patient care plans, resulting in improved overall health outcomes.
Mental Health Case Manager
Family Evolution Mental Health
02.2019 - 02.2021
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Supervised in-home support counselor on clinical issues and casework issues, and wrote reports for each case.
- Assisted clients in crises by providing immediate support and coordinating necessary services.
- Contributed to staff development by sharing best practices and staying updated on the latest mental health case management research.
Education
Associate of Science - Nursing
Florida National University
Hialeah, FL04-2024
Skills
- Professional Boundaries
- Self-awareness
- Customer service
- Security procedures
- Medical terminology
- Documentation skills
- Vital signs monitoring
- Substance abuse experience
- Patient-focused care
- Mental health support
- Electronic medical records
- CPR
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Behavior Health Technician
Citrus Health Network
06.2024 - Current
Manager
Health Quality Medical Services
02.2021 - 06.2024
Mental Health Case Manager
Family Evolution Mental Health
02.2019 - 02.2021
Associate of Science - Nursing
Florida National University
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