Claudia Fiore
Seattle,WA
Summary
Dedicated customer service professional with a passion for people & an eye for detail. Years of experience in retail: sales & management. Skilled at connecting with people in both assistance roles & de-escalating situations. Committed to creating & maintaining professional relationships with customers, colleagues, & vendors alike.
Overview
26
26
years of professional experience
Work History
Service & Sales
Baraka Gems
07.2023 - 12.2023
- Processed customer orders and inquiries via phone, email and, in-person communication
- Promoted new products and services to existing customers, further developing client relationships
- Delivered superior customer service to retain existing customers and attract future customers
Assistant Store Manager
Fred Meyer Jewelers
06.2022 - 07.2023
- Maintained & developed positive customer relationships through sales & repairs
- Regularly opened and closed the store on my own
- Performed daily count of inventory, balanced registers
- Scheduling, conflict resolution
Customer Service/Cashier
Metropolitan Market
09.2018 - 06.2022
- Created friendly and positive customer experiences
- Informed customers of promotions to enhance sales
- Developed large number of regular clients
Executive Assistant
K. Alan Smith Jeweler's
12.2008 - 06.2012
- Ran store independently during owner's absence
- Cust Svc: multi-line phones, sales, repairs, special orders, scheduling
- Liaison between store owner, customers & vendors
- Merchandising, worked w/ loose diamonds, gemstones, & finished jewelry
Inventory Manager
Fox's Gem Shop
03.1998 - 07.2008
- Supported sales staff, daily merchandising/pulling of store
- Inventoried high-end custom jewelry & designer jewelry
- Collaborated with staff & vendors to create special events
- Posted invoices for accounting dept, printed monthly customer statements
- In charge of yearly store reconciliation; reports, computer backup
- Established relationships with local & national vendors
Education
Associate of Applied Arts And Sciences - Visual Communications Technology
Shoreline Community College
Shoreline, WASkills
- Exceptional, friendly customer service
- Inventory & Detail Quality Control
- Data Entry & Correspondence
- Scheduling, posting invoices, reports
- Typing 50 WPM, 10-Key
- MS Suite, PCs & Mac computers
Timeline
Service & Sales
Baraka Gems
07.2023 - 12.2023
Assistant Store Manager
Fred Meyer Jewelers
06.2022 - 07.2023
Customer Service/Cashier
Metropolitan Market
09.2018 - 06.2022
Executive Assistant
K. Alan Smith Jeweler's
12.2008 - 06.2012
Inventory Manager
Fox's Gem Shop
03.1998 - 07.2008
Associate of Applied Arts And Sciences - Visual Communications Technology
Shoreline Community College
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