Claudia Flores
El Paso,US
Summary
I have a drivers license
Overview
1
1
Language
57
57
years of professional experience
Work History
Customer service Agent
Alorica
07.2019 - Current
- El Paso TX Attending phone calls to customers Deposits and Savings. Customer Profile (update customers personnel address, phone email) Card maintenance (blocked, new request replacement change limits withdrawal Atm, etc..) Assisting Mobile and Online banking( transfers, login, temporary passcodes, alerts, authorization codes etc.) Transactions (debits and credit), set up recurring transfer per customer request. Stop payments Merchants recurring payments on debit saving cards or ACH transactions Processed refunds and waived fees for customers experiencing medical conditions or hardships, including withdrawal fees, returned check fees, overdraft fees, and NSF fees. Return checks give information to customer several causes. Assisted customers in closing their accounts. Assisting to close accounts. Updated customer accounts to match their preferences support customer needs and change products to meet their demand . Assisting with payments of credit cards, loans (vehicle, mortgage , Arv s) Meet goals CTI. 280 300 Surveys 86 , Complains 11 . Quality 100 , Assistance 95 etc..
- Resolved inbound customer inquiries with accurate information and calm, professional communication.
- Documented call details in CRM systems to maintain complete and accurate account records.
- Processed orders, payments, and service requests while following company policies and procedures.
Data Entry Clerk
TDB Communication I V
Washington DC
03.2026 - 10.2026
- Verified data entries to ensure accuracy, completeness, and consistency, enhancing data integrity
- Processed high-volume information updates while maintaining strict confidentiality, safeguarding sensitive information
- Reviewed source documents and corrected discrepancies prior to system entry, improving overall data reliability
- Maintained organized digital and paper files for fast retrieval and audit support
Data Entry Clerk
TDB Communication I V
Washington DC
03.2026 - 10.2026
- Verified data entries for accuracy, completeness, and consistency across records
- Processed high-volume information updates while meeting strict confidentiality standards
- Reviewed source documents and corrected discrepancies before system entry
- Maintained organized digital and paper files for fast retrieval and audit support
Master Scheduler planner buyer
Johnson Controls Cd
Cd. Juarez, chih.
08.2014 - 06.2018
- Attended daily production meetings to provide updates on customer orders. Attending Manufacturing Plan meeting once a month to advise production plan, hours vs plan, and sales Attending customer service orders, updating promises. Scheduling production Lines on Pressure Controls. Participated in meetings discussing critical component issues Informed team about low inventory levels of high-demand products on BTS products. Contacted suppliers to verify order status (demand forecast) Advising production team and Customer Service. Attending meeting on HPT(high performance Teams) on Pressure Lines. Follow up on metrics such as (Safety, 5 s, Quality, Scrap Continuous Improvement, Production, Inventory ( Safety Stock levels Floor stock) 50k on past due orders CRSD 98 On time delivery at promise CRSD 96 net past due 96 On time delivery Inventory level 5.8k Finish Good
Master Scheduler
Harman Becker
Automotive Industry Parque Industrial las Torres. Cd. Juarez, Chih.
07.2008 - 08.2009
- Participated in daily production meetings to discuss workflow and progress. every day. Joined monthly Plan Schedule Meeting to review customer requirements and align production plans. once a month to advise customer requirements. Processed customer service orders and updated delivery promises. Scheduling production Lines on Pressure Controls. Attended meetings focused on critical components to assess supply chain issues. Advising of low high inventory levels on BTS products. Monitored order status to ensure timely fulfillment and customer satisfaction. (demand forecast) Advising production team and Customer Service. Participated in meetings regarding high-performance teams to improve production processes.(high performance Teams) on Pressure Lines. Follow up on metrics such as (Safety, 5 s, Quality, Scrap Continuous Improvement, Production, Inventory ( Safety Stock levels Floor stock) 50k on past due orders CRSD 95 On time delivery at promise CRSD 95 net past due 90 On time delivery
- Directed master production schedules to align capacity, demand forecasts, and material availability.
- Coordinated cross-functional planning with manufacturing, procurement, and logistics teams to resolve schedule conflicts.
- Analyzed MRP data to identify shortages, expedite exceptions, and maintain inventory continuity.
Master Scheduler
Valeo Motors and Actuators Harman Becker
Automotive Industry Cd Juarez, Chih.
04.1998 - 07.2003
- Attended production meetings weekly Production meeting once a week Attending (Chrysler, Ford, GM, Queretaro Plants, Toluca Toyota) Enter orders on Mexico Cite. Reviewed OEM orders for accuracy OEM orders on Chrysler and Ford (data base) Reviewing EDI orders on GM Inventory Levels Reviewing with schedule planner CRSD Advised customers on order status Customer about incomplete orders and promises Planner buyer Reviewing schedules to meet customer order. Reviewed vendor releases to ensure alignment with production schedules. Advise any potential short. Informed customer about incomplete orders and component issues Advise for any increase or decrease on forecast Inventory Levels Advise for any obsolescence or resourcing item
- Directed master production schedules using SAP and demand forecasts to align supply with customer requirements.
- Coordinated cross-functional planning with procurement, production, and logistics to resolve material constraints.
- Analyzed capacity, inventory, and order backlog to maintain schedule integrity and shipment readiness.
Buyer
Valeo Motors and Actuators
01.1970 - 01.1970
- Expedited material to meet production schedules. Advised on potential obsolescence issues. Reviewed resourcing aligned with corporate inventory levels. Classified ABC items according to established criteria.
- Negotiated supplier terms and pricing to secure cost-effective purchasing agreements.
- Managed purchase orders, ensuring accuracy, compliance, and timely delivery.
- Evaluated vendor performance, resolving quality issues and supply disruptions.
Education
High School Certificate GED - Information And Computer Systems
Hobbs High Schooy
Hobbs, NM07.1987
Skills
- Customer support
- Customer Account Management
- Issue resolution
- CRM Management
- CRM management
LANGUAGES
Spanish, Native/Bilingual
SOCIAL NETWORKS
Other, https://instagram
Personal Information
Driving License: I have a drivers license
Timeline
Data Entry Clerk
TDB Communication I V
03.2026 - 10.2026
Data Entry Clerk
TDB Communication I V
03.2026 - 10.2026
Customer service Agent
Alorica
07.2019 - Current
Master Scheduler planner buyer
Johnson Controls Cd
08.2014 - 06.2018
Master Scheduler
Harman Becker
07.2008 - 08.2009
Master Scheduler
Valeo Motors and Actuators Harman Becker
04.1998 - 07.2003
Buyer
Valeo Motors and Actuators
01.1970 - 01.1970
High School Certificate GED - Information And Computer Systems
Hobbs High Schooy