Naomi Fierro
El Paso,TX
Summary
Dynamic customer service professional with a proven track record at Empire Today, excelling in problem resolution and communication. Skilled in data entry and active listening, I consistently enhance customer satisfaction and retention, effectively managing inquiries and complaints to drive results. Committed to delivering exceptional service in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Service Agent
Teleperformance
El Paso
05.2021 - Current
Oversaw video moderation processes to ensure compliance with established guidelines.
Customer Service Representative
Empire Today
El Paso, TX
06.2018 - 04.2021
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with product inquiries, order tracking, and account management
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Trained new staff on operational procedures and customer interaction techniques.
Sales Associate
Target
El Paso TX
10.2007 - 10.2015
Oversaw video moderation processes to ensure compliance with established guidelines.
Event Specialist
Crossmark
El Paso, TX
07.2017 - 05.2018
Distributed product samples, coupons, and informational brochures to encourage purchases.
Education
Criminal Justice
El Paso Community College
El Paso, TXHigh School Diploma -
Fabens High School
Fabens, TX05-2005
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Active listening
- Customer complaint resolution
- Live chat support
- Payment processing
- Inbound customer service
- Typing speed
Timeline
Customer Service Agent
Teleperformance
05.2021 - Current
Customer Service Representative
Empire Today
06.2018 - 04.2021
Event Specialist
Crossmark
07.2017 - 05.2018
Sales Associate
Target
10.2007 - 10.2015
Criminal Justice
El Paso Community College
High School Diploma -
Fabens High School