Overview
Work History
Education
Skills
Timeline
Generic

Claudia Franco

Cape Coral,FL

Overview

13
13
years of professional experience

Work History

Towing Dispatcher/Operations Manager

USA Towing
Fort Myers, FL
01.2018 - 01.2023
  • Manage drivers including scheduling and managing maintenance staff and schedule
  • Dispatching; including handling multiple calls (call forwarding, call waiting), monitoring digital dispatch software, tracking GPS and communicating with drivers
  • Office operations including filing paperwork, keeping jobs and payments up to date, billing, assisting drivers with any questions
  • Conduct DMV searches to locate vehicle owner(s)
  • Release any impounded vehicles to customers, other tow companies in person
  • Monitors vehicle storage and inventory by overseeing security of storage lots, keeping track of all vehicles received and released

Law Enforcement Officer

Florida SouthWestern State College
Fort Myers, FL
01.2015 - 01.2017
  • Law enforcement duties to include patrol of assigned area and responds to emergency calls to protect persons or property from crimes, fires, or other hazards; assist in regulating traffic, control crowds, prevent crime, or arrest violators
  • Responds to crimes in progress, initiating actions such as aid to victims and interrogation of suspects

Administrative Assistant

Florida Cool, Inc.
Naples, FL
01.2014 - 01.2015
  • General clerical duties to include but not limited to: photocopying, faxing, mail distribution, filing, and billing
  • Coordinates and maintains new construction job folders from beginning to completion of job to include county and city permitting and inspections
  • Creates and modifies various documents using Microsoft Office and Excel

Public Safety

Edison State College
Fort Myers, FL
01.2010 - 01.2013
  • Manage drivers including scheduling and managing maintenance staff and schedule
  • Dispatching; including handling multiple calls (call forwarding, call waiting), monitoring digital dispatch software, tracking GPS and communicating with drivers
  • Office operations including filing paperwork, keeping jobs and payments up to date, billing, assisting drivers with any questions
  • Conduct DMV searches to locate vehicle owner(s)
  • Release any impounded vehicles to customers, other tow companies in person
  • Monitors vehicle storage and inventory by overseeing security of storage lots, keeping track of all vehicles received and released

Education

Bachelor of Applied Science - Public Safety & Administration

Florida SouthWestern State College
Fort Myers
01.2013

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Dispatch Coordination
  • Attention to detail

Timeline

Towing Dispatcher/Operations Manager

USA Towing
01.2018 - 01.2023

Law Enforcement Officer

Florida SouthWestern State College
01.2015 - 01.2017

Administrative Assistant

Florida Cool, Inc.
01.2014 - 01.2015

Public Safety

Edison State College
01.2010 - 01.2013

Bachelor of Applied Science - Public Safety & Administration

Florida SouthWestern State College

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Claudia Franco